BBB Business Profiles generally cover a three-year reporting period. I have written to arriva to complain about the awful service we experienced. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. More importantly, large companies like Arriva often have incredibly long phone queues. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! We are happy to help. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Arriva salary trends based on salaries posted anonymously by Arriva employees. Contact our sales team Help/Support Our support team is always ready to help. Find out with Busbud's extensive list of Arriva fares. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). Only Certified Service animals are allowed on Arriva buses. There are no meals or snacks offered on Arriva buses. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. 5 passengers total in 2 cabins (3 and 2 respectively). Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Both drivers were polite and helpful. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. Travel programs that help you grow I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. Your bus was 15 minutes early to the bus stop and didn't even stop for us!! all our trip plan was messed. Welcome to Arriva UK Bus. Need to contact Arriva customer service? With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Save time by comparing all your bus travel options in one place. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. horrible experience I have to say. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Everything worked out perfectly. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. This is a sure way to escalate your complaint so that an acceptable response is received. Arriva Bus Help Portal What is your complaints procedure? There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Im shocked that this behaviour is allowed. Other common reasons for contacting Arriva customer support include. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Busbud shows you which amenities are included with your Arriva bus for each individual departure. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. Instead, theyre full of the info you need to get things sorted. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. We are recognized as a global leader in business, across our industry and among our suppliers. Arriva Bus Help Portal Horrific service. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Friday from 08:30 to 14:30 h. Tel. Werkgevers / Plaats vacature. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Simply show your ticket on your phone along with a valid photo ID to board the bus. We had to take a taxi to catch our train from Split ! BBB reports on known marketplace practices. If you are calling from Belgium, the number is 0800 79961. Need to find a different location? Wat. Tight schedule? To make a complaint, please contact our Customer Services team by clicking here. This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. We want our family to take this trip- they need to make it right! Please check with your phone provider if you are unsure about how much a call will cost. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. The bud arrived on time and was on schedule throughout the journey. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. Photos; 20. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, Did this answer your question? When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Seats recline a lot which is great for sleeping. Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. The journey also took 45 minutes longer than expected. Book tickets that fit your needs. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Resolver is a totally free service that you can use to complain effectively. No worries, you can use your time on the bus to catch up on some much needed sleep! Winter opening hours. By law, you have the right to request a refund for delayed or cancelled trips. What is arrivia? Registered No: 347103 Registered Office: Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. 302 - A wing, Eureka Tower Mind Space The legitimacy of the processing of your data is your consent granted by marking the corresponding box. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Delayed and missed trips can wind up costing consumers a lot of money. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. The whole process should take no longer than 10 working days. Need to get in touch with us? Reviews; 1K. Bus arrived in split almost 1 hour late. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question Follow. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. As a matter of policy, BBB does not endorse any product, service or business. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. Purchasing tickets in advance was the most reasonable price available. You will receive your e-ticket by email when booking on Busbud. 3.3 out of 5 stars. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. Scottsdale, AZ 85254 Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. Outlets for charging at every row. All rights reserved. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Nuevos descuentos para el transporte pblico en 2023! Bus not coming at all, allegedly because an accident on the road. When I received email confirmation, there were two issues. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Best and worst companies at resolving issues. It's quick, easy and totally free. Need to file a complaint? This business offers travel products and services. Need to contact Arriva customer service? This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. When I purchased the ticket, instructions were given for exact location of bus stop. SR3 3XP They will investigate the issue and provide customer services with an official investigation result. No, there is no WiFi on Arriva. What should I do if my bus driver is rude to me. We have to pay for luggage although there on tickets was written two baggages included. You could be waiting for hours for the opportunity to submit your complaint. So we paid for nothing. Phone: (602) 749-2100 arrivia vacations India pvt Ltd 08/29/2022. Arriva plc. 3.3. Arriva offers tram, train, bus, coach, and waterbus services. Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. For corporate enquiries, we can be contacted via the details below. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. Based in Sunderland, England, Arriva is a major transportation provider in the UK. Find your contact For corporate enquiries, we can be contacted via the details below. worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. 2023 Resolver Consumer Online Limited. Customer Service Representative yearly salaries in London, England at Arriva. The Best Way to Contact Arriva Customer Service. Search for the company you'd like to call. Avoid paying for tickets using the app. Location. Most UK consumers are already frustrated by the time they start reaching out to customer support teams. General inquiries More description about the location of the bus is needed. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below No, Arriva buses usually don't have a toilet on board. Driver charged extra for luggage. Admiral Way Weve helped millions of people find a resolution. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. Registered in England. Uxbridge, Middlesex, UB8 1EX, Av. Our world class team of experts is always here to help. Get started now by subscribing to DoNotPay. Anyway, I ****** and learn so many complaints on here. Media inquiries User reviews from travelers who booked their tickets with Arriva. Can I make a complaint on behalf of someone else? Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Snapshot; Why Join Us; 378. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Arrivia powers some of the most iconic names in travel, hospitality, and financial services. Horrible staff; not friendly, dont speek English and a bit arrogant. You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. We're happy to help. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Arriva plc. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! Overall a great experience to get around. Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. Salary estimated from 10 employees, users, and past and present job . Bus was not on time either on departure. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. London. Your question may be answered on our Frequently Asked Questions page. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. Revolucion 356-60 piso Find nearby departures, local service updates and more. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Arriva Number for Lost Items. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. The only things that could be improved is to have the toilet and the WiFi working. Arriva. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Help us to personalise your experience on Arriva Bus by setting your default location. You can use DoNotPay to quickly get in touch with customer service teams from. A bus operator in the North West. Have you suffered a mishap or accident in one or with one of our vehicles? What could we do to improve your experience travelling with Arriva? Relatively comfortable and clean. Or maybe you want to tell us about your experiences with our services? Below you will find many ways to come in contact with us. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. What salary does a Customer Services & Support earn in your area? UK, Tel: +44 (0)191 520 4000 Click on the name of the company and have us do the work for you. Sit back and relax while we do the work. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. Accordingly we missed our bus (which was anyways late over an hour!). Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. Wondering how much are the cheapest Arriva bus ticket? We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . No, you don't need a printed ticket when traveling with Arriva. We have helped over 300,000 people with their problems. Date of experience . Well guide you through the process. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). This way, sub-standard customer support doesn't result in you being left empty-handed. Inloggen. 0344 800 44 11. 378 reviews. 912 260 418. What is the depot disciplinary procedure? Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Job Title. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Datum geplaatst. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Open your web browser and sign up for DoNotPay. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Users who replace their existing A-card with the Arriva loyalty card will . Comfortable bus. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Begin van hoofdcontent. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. USB ports for charging. You may change your settings at any time or accept the default settings. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Average salaries for Arriva Customer Service Representative: $34,416. Busbud provides you with Arriva phone number so you can easily reach out to them. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. Salarischeck. Vacatures zoeken. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Customer Service Representative 2 salaries. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. DoNotPay can help you bypass the phone queues of more than 10,000 businesses. It was an awful experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. Questions? We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. Your experience on this site will be improved by allowing cookies. We stopped for a quick comfort break at a service station which was good too. Great busses! Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Get weekly updates, new jobs, and reviews. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Malad West Mumbai - 400 063, 58 Kingston Drive This is a great way to save time and avoid a lot of extra and unnecessary frustration. Theres no jargon in our rights guides. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Arriva help - frequently asked questions about Arriva. There was a special going on so only 50% of the normal deposit was required per room. Arrivia is the largest stand-alone travel loyalty provider in the world. BBB is here to help. Easily compare and book your next trip withBusbud. To make a complaint, please contact our Customer Services team by clicking here . Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Get started now and lets get this sorted. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. Corporate Headquarters Arriva - never again, We missed our Ferry because the bus was late! Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us Locate me. This business is in an industry that may require professional licensing, bonding or registration. Bus was crowded. Registered in England. 15147 N Scottsdale Rd Ste 210 Bedrijfsreviews. Upload je cv. 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. Not what we asked for at booking. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 The bus was cancelled. When taking the bus with Arriva, you will be able to enjoy Standard seat. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Then like us on Facebook and follow us on Twitter. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Its quick, easy and totally free. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). thx god airport crew was able to help us. Bad Customer Service. DoNotPay is the perfect tool for solving problems and getting things done. Official Partner. There are multiple ways to contact Arriva customer service. Contact Us. Dreadful customer service and bad attitude. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. On our confirmations, we are booked into **** and ****. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Jobs; 76. It was fine. I bought 2 bus tickets using the Arriva App. First, we had been booked into the wrong cabins. E-mail: enquiries@arriva.co.uk. View our cookie policy here. Driver forced us to pay for travelling with luggage even though ticket says this is included.