Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. . He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. For Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Complex Engineering Reception and Triage. Clear a path to the main telephone socket, if you have one. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Well send you a text with your engineers name and mobile number. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. business and public sector, For business and public BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Replying to . This is simply not true. Contact from abroad. This cookie is set by GDPR Cookie Consent plugin. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Find out more about the BT Business app and how to download it. BT Openreach was established in 2006 . Log intoorder trackerusing your BT ID or order reference and postcode. Replying to . The live chat person wasn't at all helpful and actually closed the chat without resolution. In 1987 I began a career as a British Telecom Engineer. Analytical cookies are used to understand how visitors interact with the website. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Overtime is usually available so the minimum . Work experience gained by working for Openreach is truly respected in its particular field by other firms. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. If you're an engineer, that's usually four or five days a week between Monday and Sunday. If the work is not complex, they'll carry out all the external work required. Send us your details and we'll be in touch as soon as we can. @bt_uk. on Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Thank You). They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. (adsbygoogle = window.adsbygoogle || []).push({}); If you aren't available, someone over 18 will need to be around. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Theres no charge for most engineer visits. as per usual ,engineers working across the road and our broadband goes down. The fault isnt due to fair wear and tear. It was reported a yesterday (I think). The installation takes around three hours and the Openreach engineer will need access to your property. business and public sector, Media Lost or stolen. Although I would guess your fault will probably be picked up on Monday morning. Super helpful and knowledgeableman. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. We also use third-party cookies that help us analyze and understand how you use this website. Qube are employed directly by BT to do Internal Home Checks. 13h06, I just wanted to provide to the mods and@NeilO. Asked 22 May 2022 CER / Field Insights - North England. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. ", http://www.speedtest.net/my-result/3167201384. You also have the option to opt-out of these cookies. Necessary cookies are absolutely essential for the website to function properly. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. . He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. on I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. What's the least amount of exercise we can get away with? We had to say we were from Openreach, working on behalf of their Service Provider . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Read about our approach to external linking. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Ex open reach engineer here, up until 5ish years ago. bt openreach working up a pole today. What is a Fibre to the Premises (FTTP) Service Identifier? Members of the Communication Workers Union (CWU), including call centre. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. 01-04-2021 BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. These cookies ensure basic functionalities and security features of the website, anonymously. Darlington, United Kingdom. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Do openreach/ BT engineers work 24/7 ? Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. The ISP said it can take up to 72 hours. At conservative gathering, Trump is still the favourite. The engineer said you should only have one line and said to get rid of the other. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Noisy faults often dont show up on a line test result. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Anyone else had this? Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Was the First Engineer who the complaint was about actually a Qube Engineer? BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Ring sky told an engineer will come out in the next 48 hrs. What tips or advice would you give to others applying to BT? So we have a line that works upstairs but he has broken the one we want downstairs. I interviewed at Openreach (London, England) in Sep 2020. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Theyll aim to do this within 5 working days of you placing your order. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Log into order tracker using your BT ID or order reference and postcode. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. But opting out of some of these cookies may affect your browsing experience. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. The union was . It also insists that the line is properly fixed. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. @richthestag. You were left wondering if this was just a temporary fix. This depends on the apprenticeship you are applying for. 22h52, Hi. 2023 BBC. A specific time cannot be given and access must be available for the entire slot. The Communication Workers Union (CWU),. Mar 2018 - Present5 years 1 month. How to report a BT line fault or broadband fault. Engineers from Openreach managed to cut our telephone line while they were working on our road. Try their website here. Amount of compensation. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! BT said it had made its best pay offer and would not be re-opening the 2022 pay review. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. It does not store any personal data. If you arent available, someone over 18 will need to be around. But heres a quick guide to the different installation terms we use, and the average timescales. Russian minister laughed at for Ukraine war claims. Please enter at least 3 characters to search. More strikes are planned in the coming weeks in the rail dispute. Compiled by Patrick Collinson. these comments are my own and in no way represent any company that i may or may not be linked too. Anna Tims is away. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.