Significant changes:If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Single Rooms a single room or twin for sole use room with 1 or 2 single beds. You must not allow additional people to stay in your accommodation that are not included on your holiday booking. Please read these terms and conditions carefully. As such, two infants could only travel with two adults who are responsible for their welfare etc. You'll have everything you need to search, book, and manage package holidays and flight-only bookings in one handy place. Factors which can affect electricity and water supplies: In some destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. You must adhere to any health screening, security screening checks or procedures required by government or airport officials or by us, Jet2.com or by any accommodation provider. We will endeavour to describe the air conditioning system in the accommodation description where possible. In some cases the voucher will also advise the reconfirmation number for your return transfer which will need to be called at least 24 hours before departure. For this reason a flexible approach is required for such voyages. Cots for infants:We can request the use of cots in most of our accommodation, however there may be a small charge which is payable locally. We will also provide you with your ATOL Certificate. If you're travelling with Jet2, you can transfer your ticket to someone else. It is important to note that the deposit you paid for when you booked your holiday (60 per person) is non-refundable. Re: Can I cancel one person off my holiday. Further, we cannot be responsible for any failure to meet the advertised arrival or departure times for any port(s) of call. Current amendment fees can be found at www.jet2holidays.com/faqs. - If possible isolate the gas supply (i.e. Special room requirements: If you have special room requirements, such as adapted rooms, we will request these from our supplier. Private transfers are included as standard with all Indulgent Escapes holidays, unless we specify otherwise. If a complaint is made outside of this time we cannot guarantee a comprehensive response as we may not be able to investigate the matter thoroughly. qatar to toronto flight status. If your holiday is cancelled then we will not take any further Prepayments and we will calculate any refund which is due to you in accordance with the other terms and conditions relating to the cancellation of a holiday. 3. Jet2holidays strives to ensure that our resort guidance is up to date at all times, but errors may sometimes occur. You'll then need your cancellation . Other outsize items e.g. Log on to www.Jet2holidays.com and follow the link for Manage my booking - Check-in Online on the top right hand side of the page to choose from many extras, and check in online to make your flight even more enjoyable. Car hire Gas water heaters and appliances - always check that gas appliances are turned off when not in use; never use gas cookers as a form of room heating and always follow the operating instructions provided; indications of a faulty appliance include black marks and stains, lazy orange flames instead of crisp blue ones and excessive condensation in the room. 12. 2.3K Posts. We are a Member of ABTA, membership number Y1256. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay. These conditions, along with Essential Holiday Information and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. (b) Jet2.com will not process claims submitted by a third party if you have not submitted the claim directly to Jet2.com and allowed Jet2.com time to respond, in accordance with clause 18(a) above. Pictures of rooms on our website or in our brochures are examples only and the actual view and/or room size or layout may vary. We strongly recommend that you store all money and valuables in a secure place during your holiday. Indout96 Forumite. Please check your email account regularly for emails from us. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. Additionally, for any Jet2 flight cancellation less than 14 days before the flight, passengers may also be eligible for Jet2 flight cancellation compensation, up to 520 per person. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. Checked in baggage allowance: Baggage allowances may vary depending on the type of holiday you have booked, and are subject to change. 469 Posts. For more complex cases, you may need to complete a medical information form. In addition, there may be occasions where we determine that it is appropriate for the passenger to be accompanied by a suitable carer. If you've purchased a policy from Jet2Insurance on or after 30 June 2022 and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time). You are not permitted to let anyone use your transfer that is not included on the booking for the applicable transfer. Not every All Inclusive Plus will offer the same service and each package is individual to the hotel so please see website descriptions for full details of exactly what is included in the package. Please note that the performance quality and reliability of a ships satellite and telecommunications services will usually be less than that of equivalent land-based services. Infants, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. It . For these holidays, local agent details will be provided to you but you will not be met at the airport. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. Some kids clubs may be chargeable and we do not guarantee that they are free of charge. Visit www.Jet2holidays.com or call +44 (0) 800 408 5599 1. add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking); change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date); make a one-off Prepayment which will reduce the amount of your final Prepayment. The safe travel requirements are incorporated into these terms and conditions by reference. 6. (e) In any event, except for clauses (c) and (d) above, Jet2.com will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf. The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for ATOL protected flight inclusive package holidays booked with us and for your repatriation in the event of our insolvency. A mum from Edinburgh was refused a full refund less than 24 hours after booking a package family holiday when she found out the hotel is a nine-hour journey and ferry ride from the airport with no transport provided.. She had booked to go to Tenerife with her husband and two young children aged 10 and 11 later this year on their first family holiday in three years due to Covid. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. Carbon monoxide detectors are extremely rare overseas; familiarise yourself with how the appliances work. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. Many Jet2holidays packages provide customers (excluding infants) with 1 piece of checked in baggage included in the holiday price, which is an allowance of 22kg. Visit www.Jet2holidays.com or call +44 (0) 800 408 5599 50% of holiday cost* or the deposit if more. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. Discover the worlds best cities with Jet2CityBreaks. We strongly recommend that you take out comprehensive travel insurance . Please also note that some hotels may also have open air dining facilities, which may attract wildlife such as birds, cats, dogs, etc, and some hotels may permit pet dogs for other guests. Please read these terms and conditions carefully. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise. Scuba diving - ensure that you allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). - Inform reception, the agent, owner. a) We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. All our Indulgent Escapes include a swanky five-star hotel, return flights, 25kg baggage and private hotel transfers. Special requirements We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. cancelling one person off a holiday jet2. Private transfers: With most Jet2holidays you have the option to include a private transfer instead of a coach if you prefer. You can ask for copies of the travel service contractual terms, or the international conventions, from our Customer Services Team at Jet2holidays, PO BOX 284, Leeds, LS11 1GE. Special rules/considerations applicable to dining: All of our 4 star or more hotels require that long trousers are worn in the dining areas in the evening. Where we are unable to accommodate such requests, we will offer you a full cancellation at no cost, or alternative accommodation. may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Please only call a number listed on our website or you can find a travel agent near you. Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities. For villas, you will receive an information pack in advance of your arrival explaining details of key collection and car hire arrangements. (c) Other passengers required on booking - one Free Child place is available when there are at least 2 passengers paying the full adult price. If a claim is pursued and subsequently found to be dishonest, this is a criminal matter and details will be passed to the relevant authorities. If we believe that your booking is fraudulently funded, or that you or any person acting on your behalf attempts (or has attempted) to deceive or defraud Jet2holidays or Jet2.com at any point (including unfairly claiming compensation or a refund including by way of chargeback), we reserve the right to, among other things, cancel the booking and future bookings without further notice, refuse to accept future bookings, and recover amounts from the person or persons involved. Special requests This could include things like wearing face masks, time slots for facilities and extra cleaning. Cruise arrangements: By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. All Inclusive - please check the property description for each hotel for details of whats included, as this will vary from one hotel to another. Remember, every pool is different. Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. 20. At selected hotel destinations a Resort Flight Check-in Service (Service) is offered, which will, subject to these terms, enable you on the last day of your holiday to check your baggage in and collect your boarding passes at a baggage check-in point at your hotel. Please be aware that all Jet2.com scheduled flights are non-refundable. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Priority Lane Security: Free priority lane security on your outbound journey is included from some UK departure airports when you book an Indulgent Escapes holiday. Please contact our Pre-Travel Services team to discuss the charges and requirement for golf and other outsize equipment. Save, compare and share all the holidays you love with at-a-glance shortlists. - Extinguish all naked flames and dont use matches or lighters. 1.10. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast on the day of departure. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you. We may cancel the Payment Plan if: By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services team, you may cancel your Payment Plan at any time without charge. You, any member of your party, or any person acting for you must not make false or exaggerated claims. Your holiday cost includes the APC sum which is the amount which we are required to pay to the Air Travel Trust Fund as part of the ATOL Protection Contribution. Not every Half Board Plus or Full Board Plus package will offer the same additional service(s). Other guests: There is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. We will not pay you any compensation. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. e) Once you have successfully booked your holiday, if the departure date is outside 10 weeks of the date of booking, we will send you the following documents to the address you registered with us when making your booking: a deposit confirmation; your travel insurance documents (if you have arranged your travel insurance through us); and a copy of our standard terms and conditions. Passport, visa and immigration requirements and foreign office advice, www.jet2holidays.com/request-special-assistance, Getting started booking and paying for your holiday, Managing your booking and planning your trip, Medical requirements, special needs & mobility assistance, www.passport.service.gov.uk/check-a-passport, www.gov.uk/driving-abroad/international-driving-permit, www.jet2holidays.com/faqs/i-havent-booked-yet#faqs1-14, www.jet2.com/faqs?topic=medical-and-special-assistance. 7. Where our brochures include indicative prices for drinks, meals or local travelcards, these prices have been provided by local tourist boards as examples only. The limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. Depending on the number of people in the transfer and availability of vehicles, more than one vehicle may be used for private transfers. Your right to a refund and/or compensation from us is set out in these terms and conditions. (i) a holiday with Free Child availability to one without Free Child availability; or We will also apply an amendment fee for each changed person and/or item on the booking, which we will advise you of at the time of any amendment. 90%. Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. 23. That's unless there were some kind of extraordinary circumstances which gave Jet2 no choice but to cancel the flight. Please contact our Special Assistance Team to discuss, so that you are aware of any additional charges. Special rules/considerations applicable to children: Some destinations, owing to their lack of special child or medical facilities, may not be suitable for very young children, but we would be happy to advise which accommodation or resorts we think are suited to your requirements. We want all our customers to have an enjoyable holiday. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. When using our brochure please check at the time of booking. If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. By selecting the Payment Plan, you agree that we may charge the amount of each Prepayment to the credit/debit card (or other payment method) which you used to pay the deposit. Please note villa check in times are usually 16:00 and check out times 10:00 and usually do not have storage facilities for luggage. We may require the name and contact details of a third party whom we may contact in an emergency. While we are sure that the colleagues at these hotels do their best to discourage animals from wandering into areas where food is served, we ask that you refrain from feeding such wildlife. If you fail to pay the deposit and/or Balance in time(or in the event that you or any person on your booking attempts to deceive us, makes a fraudulent payment, provides fraudulent information at any point in relation to a booking or if the lead name or a member of the booking party has been banned from travelling with Jet2holidays or Jet2.com), we reserve the right to, among other things, cancel your holiday as set out in clause 9. Republic of Ireland: Please note, if you are a resident of the Republic of Ireland and have booked a Package withJet2holidaysany insolvency protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited. Our safe travel requirements may change, and the latest version on the date of your holiday will apply. b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to baggage. Recommendations Fraud If governments or airport authorities impose any increases or additional taxes and charges that will be in effect on the day you travel, Jet2holidays is responsible for collecting these on their behalf. Jet2holidays Limitedis a company registered in England under No. This can be confirmed to you on request. Severe Allergies: If you or a member of your party has a severe allergy, please let us know at least 5 hours in advance by contacting our Pre-Travel Service Team on +44 (0) 333 300 0737and also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. Further, if you are refused entry to a country, whether because of lack of required documents or otherwise and, as a result, we are required by any governmental or immigration authority to transport you out of such country and/or pay any fine, penalty, other charge, or expense, you must reimburse us in full and pay us for such transport at the applicable fare. Any request for changes to be made must be in writing from the lead name or your travel agent. Any additional in-resort services or products booked during your holiday will not form part of your package holiday. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. We will accept responsibility for the travel services making up your "package" as an organiser under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. Bathroom - take care in bathrooms as condensation and water spray can make surfaces slippery and a bath or floor mat may not be provided; dont use mains electrical appliances near to water. Please note if you add any of the items listed in this clause h after you have made your original booking, you will be advised of the applicable charges prior to confirming the purchase of any additional services. The lead name also confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions and all other information on our websites or in our brochure (as applicable). (f) You are not prohibited by this clause from consulting legal or other third party advisers before submitting your claim directly to Jet2.com. NB this entire clause 11 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. You can select your preferred seats from the time of booking up until check-in. The cost of the new ticket may be greater than the cost of the original ticket. travel medicine fellowship. Maisonettes - as per apartments and usually on a split level. You must co-operate with us and our insurers in this regard. Travelling with infants: Infants under the age of 2 years (on the date of departure) must sit on the knee of a paying adult who has responsibility for that infant. After the success of our chartered service, we announce that the first Jet2.com flight will take off in February 2003. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. If you'd like to cancel your booking, you can do this in Manage My Booking by logging in and selecting 'Cancel flights'. Customers travelling to other destinations are recommended to seek advice from the sources mentioned above. If you booked flights and a hotel yourself and not on a package, flights typically won't be, unless you booked a fully flexible ticket. If there are no other alternatives, we advise that you should keep your money and valuables with you at all times. Alcohol and drugs - alcohol can make you less alert and less in control, so take it easy; never accept drinks from strangers or from anyone you dont completely trust; try to keep your drink with you at all times; nominate someone to watch your drinks, especially if youre leaving your friends to go to the toilet; dont share or exchange drinks; be aware of how much youve had to drink and remember alcohol is dehydrating, so drink plenty of water; avoid using recreational drugs, as theyre likely to be illegal in your holiday destination. Its all wrapped up with VIBE your hotel, return flights, transfers + 22kg baggage are all included. If we require your Guaranteed Cabin Luggage to go into the hold for operational requirements, you can contact Customer Services to arrange a refund for any charges you have paid for this service. Customers can purchase a policy from Jet2holidays on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. Suites/Junior Suites/Bungalows - these room types usually have a living area but may not be completely separate from the sleeping area. If you change your booking Check-in time for flights: Passengers are required to check in a minimum of 2 hours prior to the scheduled departure time of the flight. In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking. Of course if still to pay a balance on holiday might be worth while finding out how removing someone from the holiday will effect what you still have to pay. 18. Illness during your holiday is not that unusual it may be as simple as a change in what you are eating and drinking, or even the weather as you are in warmer climates. If we cancel your holiday for this reason, we will only give you a refund if your booking was made before you received the ban. The deposit is 60 per person, for adults and children. Please check your car on collection and in the event of any damage, please report this to the car hire provider immediately so this can be rectified. - Dont switch lights or any other electrical appliance on or off. Self Catering no meals are included in the cost of your holiday, but you will be provided with catering facilities in your accommodation to cook light meals. In the event that your chosen holiday is later available on our website at a lower price than the price you agreed to pay, you are not entitled to a refund of the difference between those prices. cockroaches, mosquitoes, ants, etc.) However, if you cancel 70 days or more before your departure, you'll only lose your deposit. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. The good news is that you can cancel your holiday with Jet2. We reserve the right in our discretion to suspend or withdraw the Service in whole or part and/or to change its scope or availability, in each case without notice and for any commercial, operational, security, regulatory or other reason. Hotel/breakage deposits:Some accommodation may require you to leave a refundable breakage deposit on arrival (usually in local currency). The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Exceptions: (i) Cancellation of or name or date changes to certain transport arrangements, typically scheduled airline tickets, can result in up to 100% cancellation charges regardless of the notice period given to us.