He wants to ship it 800 feet instead. The only solution for you would have been to wait and order the watch when you were back! This certainly doesnt sound like a fair deal to its partners. Not everyone has the time to bend the rules for each person that has a special circumstance like being on the road for 2 weeks. All their watches are guaranteed and certified as original and 100% authentic. I did not, but I was buying within the UK, Grand Seiko | NOMOS Glashtte | TAG Heuer. Chrono24 does everything it can to prevent its sellers and professional dealers to build their own names and brand on the platform. The dealer may have to calculate to give a discount on the watch they are selling in order to seal the deal. 2 days later I called again and spoke with an executive who was also not helpful and hung up on me. Thanks to the Chrono24 Escrow Service, your payment is fully covered. In that case your bank has the responsibility to investigate and trace the funds. Ha! They have an editorial office in Berlin, a location in New York City, and a home in Hong Kong. Had to be sent back for a cost, which, I have not been reimbursed yet. Thanks to the Chrono24 Escrow Service, your payment is fully covered. The watch selection is enormous, they get a ton of visitors each day, and you can find some real steals. Firstly, since they own the platform, they dont pay any commission fees for the watches they advertise on the platform. Chrono24 is a marketplace where buyers and sellers can meet. At the same time, because it is the largest, many feel like theyneed to be there because thats where most people who shop for luxury watches online go to. Chrono24 did not disclose the seller, logo, or any other details about the seller. The companys headquarters are in Karlsruhe, Germany, but theyre a worldwide outfit. The extra 3% is worth the peace of mind IMO . Only then do we send the money to the dealer. Its evident that Chrono24 wants full control and full power in every way possible. With all of the above in mind, Chrono24 is the largest online watch platform in the world. No, Chrono24 does not accept PayPal. They quickly realized that the update was a huge mistake and went back to displaying the information about the sellers again. They were all listed by Chrono24-verified dealers and offered plenty of wallpaper-level images. We will guide you through your whole experience with us. If a price from a private seller is too good to be true, run. Its okay to question Chrono24s legitimacy, though most of these questions are misdirected. The Trusted Checkout Authenticity Guarantee is only good for 14 days. According to seller performance, there are five seller levels, ranging from 1-5. About; British Mark; Publication; Awards; Nominate; Sponsorship; Contact Numerous emails , documents sent etc and they arent remotely interested . Quality 76. Watch great. You don't have to use their services and they don't have to explain the rationale for their policies. I feel very uncomfortable uploading this info especially for just a watch purchase. Premium: 209 2.5-6.5 %. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Or, in their own words: These guidelines serve to standardize listings and keep things on an even playing field.. The result? Only then do we send the money to the dealer. Im not sure who this special security team is, but somebody is not doing their job! At the time of this article, Chrono24 has over 497,000 watches from 119 countries. Now, they sent it back to the dealer that sold me the watch (Timeless Dials from Kings Langley in Great Britain) because the dealer needs to evaluate the fake watch that sold me. Buy from millions of online stores without sharing your financial information. This is asinine. I entered the reference number and supporting information, took the required images, and then entered my personal information to complete the registration. You Can find an overview of the different dealer packages here. Thats not to say that you shouldnt purchase a watch through an international seller through Chrono24s platform. Verified returns. This site is a place designed for watch enthusiasts and Authorized Dealers to get together to buy and sell watches at a fair price. You can learn more about Chrono24 payment processing here: Buying from a commercial . Gray Market watches are authentic products that are sold through an unauthorized source. Fake Bretling watch from Trusted seller Dolce time. The AD is still up even though I have sent many emails to Chrono 24 and calls. Again no mistakes made on the buyer or seller side, pure Chrono24 Mess-up with no riskfree solution suggested by them. It doesnt cost anything to list your watch other than a few minutes spent setting up your listing. Selling a watch is relatively straightforward. Leave the conclusions to the reader about using Chrono24 or not to buy watches. Youll probably come out okay with a watch you love at a reasonable price. Ever. Same here. chrono24 payment is being verified. From your initial contact to after you have your new watch on the wrist. They said it was lost in transit and there was nothing they could do about it. Proceed with CAUTION. What is probably Chrono24s main issue is the fact that they are pressured to produce results for their investors. When I received it I noticed the stem of the watch was sticky and didnt work well. I just don't like the fact that I need to give that info. Payment via Chrono24's secure Escrow Service. We keep your money in our escrow account for 14 days after delivery of your watch. Most of their sellers refuse to allow you to see the watch in person before buying. But the fact that Chrono24 isnt living up to the expectations and the wishes of its most important users the sellers leaves room for other actors to enter this space and compete. *For details, please inquire via phone or email. Props to HPs customer service team. Home Blog Resources ContactAdvertise, Privacy Policy & Affiliate Disclosure Terms & Conditions. Dont recommend to anyone. But something that Chrono24 speaks very little about is the sellers security. Chrono24Around the World Our headquarters in and on the Hoepfner Castle are located in the heart of Karlsruhe, the bastion of innovative IT solutions in Germany. The god damn amateur listed and sold an Mk1 and provided pictures of the appraisal paperwork for that Mk1, but ended up sending me an Mk2 (lmao). As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. After entering some other details, such as movement and caliber information, case material, strap material, and any mods, youre ready to add some pictures. It is always a seamless experience. And thats exactly what we think will ultimately happen with Chrono24. Through Chrono24, private parties and dealers can buy or list watches for sale. We strive to have fair prices on all our watches. I have just had the very bad misfortune of being defrauded out of over $12, 000.00 from a fraudulent seller on chrono 24. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Chrono24 - trusted checkout cannot be trusted, Chrono24 - they haven't provided the papers, Chrono24 - Payment not recieved,buyer is trying to scam, Chrono24 - Undelivered Product and No Refund-Order No.TR 4220481, Chrono24 - Sold one Brand new Rolex OP Blue dial, buyer from the begining are trying to Scam and Chrono24 are allowing. If sending to your US account I would assume they sent it in USD not EUR, Did you double check the acct. This is not snark, but it always astonishes me that people think they can do $1000's in business online without even identifying themselves. Create Infographics from Online Templates and Visualize Your Data. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Furthermore, they banned the use of logos in the listings and will deactivate any listings that contain logos, watermarks, or any other reference to the seller. b. I paid by credit card via the trusted checkout process, was given shipping info, and received the watch as expected. This is an issue, especially for professional dealers on Chrono24 that sell a lot of watches and may not always have the opportunity to go through every single transaction and check that they are correct. why did nikki vincent leave tvsn. The watch looked absolutely perfect and I couldn't tell at ALL that it was fake, and I used to own a 214270 and have handled fake Rolexes in the past before. Comment below! But whilst Chrono24 is just a small part of all the watches being sold, its the largest online platform. Today, Chrono24s commission fees for professional sellers depend on which of the three packages you select: A professional dealer has to pay a monthly fee and then a commission for every sale made on the platform. Only then do we send the money to the dealer. Watch shoppers dont have to pay anything extra to purchase a watch off the Chrono24 website. Totally different model than the advertised one. The quality of the product, the price, the speed, and I received the time piece even better that shown on the web. The seller will not help me, he says that to long time has passed. I bought a Bretling watch from Dolce Time a Trusted seller. The LIGHT subscription starts around $84 per month and charges you a 4.5-8.5% seller's fee. Get as much information as you can from Chrono24 as to the particulars of the wire (if you don't have this info already), then you'll have to get to someone in your banking system who can trace where the wire is. Chrono24 must have a deadline for mediation. Payment via Chrono24's secure Escrow Service. I have waited for a total 2 months until I have the correct item I originally ordered. Nov 22, 2020 After going to PayPal and logging in it worked fine. The listings are constantly changing, subject to what sellers are listing, lasting only until buyers snatch them up. I wouldnt touch their company with a ten foot pole. At the moment, I am paying EUR569 a month to list my watches. Chrono24s desperate attempts of maximizing its short-term profits to satisfy its investors will likely, in the long run, make them become less relevant. You either have to adapt, evolve, or slowly but surely get beaten by those who do. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Payment via Chrono24's secure Escrow Service. The fact that they are stating something like this can be described as nothing less than an insult to anyone who is selling watches on their platform. Its important to understand that Chrono24 is not a watch dealer or shop. What should I do if I want to return an item? . If a transaction takes place off the platform, the transaction is between the buyer and the seller and Chrono24 has no part in it. The sale of counterfeit watches is prohibited by Chrono24, though many unscrupulous sellers have been able to get around it. Wasn't sure where to ask this, so sorry if in the wrong section. The Transaction Reference Number (SWIFT MT103 - Field 20) is mandatory. Something that Chrono24 repeats constantly is that they want everyone to play on an even playing field. They could possibly subpoena the records from Chrono to traceback the conmans point of operations at time of the crime. But its an effective way for Chrono24 to milk its sellers. You need an expert opinion right away in the event that youre disputing such a large purchase. Payment via Chrono24's secure Escrow Service. While Trusted Checkout transactions do include insured shipping, international shipping is risky. If reading about how easy it is to set up a listing set off any red flags for you, youre a smart shopper. I plan on taking the unopened UPS box to my local rolex AD and opening it there on camera and having them authenticate it. The dealers were asked what the margin was on the sale. According to Chrono24, a watch listing has the potential to reach over nine million buyers throughout a given month. It works like almost any other site, with a few exceptions. Yes, they did reduce the commission fee compared to the previous rate on the most expensive watches. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+1 646-887-3560) or email (. Chrono24 accepts multiple different payment methods from Credit Cards . No matter what happens, you can count on us! Many listings offer payment processing on Chrono24. Jomashop Review: 2022 Guide to the Grey Market Watch Seller, Oris Divers Sixty-Five Review: Its Great, But Not Perfect, Hamilton Khaki Field Mechanical Review After 4+ Years [2022]. Hi Kathleen, Mismanaged is the best way to describe the process, and it should be dealer focused as that is where 100% of revenue comes from.. But this is not strange when you have substantial sales fees that have to be taken into account on the platform. But if youre going to compare, you need to compare properly. It just goes to show just how little understanding Chrono24 really has about the watch market and the basic principles of the capitalistic market in general. Within an hour a buyer from "www.zeitauktion.com" offered me less for it - after doing research I found that zietauktion is owned by Chrono24 both German companies. If you cant pass up on a deal with a private seller, do your research to verify that the piece is legit, and ask lots and lots of questions. All you have to do is head to the site and start a listing. Are you sure they haven't sent the money to your old account? I would have no problem showing ID in the store but i do have a problem with them taking a permanent copy that is stored who knows where Perhaps you can go offline and contact them directly via phone.