<> As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Housing Disrepair Gateshead Council aims to complete the backlog by late March next year. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. 2 0 obj Call us on 0333 050 8887 to start the process or fill in the form. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. If this is not possible, we will replace with the items we hold in stock. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Gateshead This makes sure that everyone is treated fairly. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Our housing offices are currently closed to the public. Regent Street The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Reporting repairs Home. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Are you a Council or Housing association Tenant with housing disrepair issues? Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Some work to your home is done as part of a planned maintenance or investment programme. You can create a free account to post activities, services and promote organisation working in Gateshead. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Thank you so much. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Gateshead Council 4.0 . You should report any damage to your local housing office. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Youll be paid a competitive salary plus additional allowances where relevant. Our employees and contractors carrying out work will show you an identity card. Some of these jobs need to be inspected before the contractor can start the work. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We will first make sure that it is our responsibility to do the repair. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. endobj Any resident with My Housing Account can access this service. We are Gateshead Council'sHousing Team. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Gateshead. However, the contractor will not ask you for any money when they call. People really are our greatest asset at Gateshead Council, and we value every employee. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. % We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Do you want to work with us in helping to create spaces that are great to work and/or live in? We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The team were very helpful and understanding of my dangerous situation. Thursday 26th January 2023. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. endobj Gateshead Council. Wherever possible we will place the order immediately. Visit directory. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If so, please keep reading as youre just what were looking for! [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. <> As a council housing tenant, you are entitled to a good standard of living. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We hope to reschedule these events at a later date. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Internal deterioration such as damage to carpet, walls etc. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you continue to miss appointments for repair work you may be charged. :L+Ftc[Sdu|^Y^. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Complain to the housing ombudsman The housing ombudsman is a free and independent service. The report found the repair centre's ability to handle calls was deemed 'critically low'. Don't worry, we can still help! To keep up to date, why not follow us. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Time to have your say on the future of our leisure service. about Our Customer Scrutiny Panel needs you! These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Top Jobs in Gateshead, England. Always ask to see this card before letting anyone into your home. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Copyright Andy T - 2021. View details of your former and current tenancies including rent statements and repair. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. You can also include claims for loss of earnings and care costs if necessary. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Some of these repairs need to be inspected before the repair can be done. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. : 50K - 53K. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. The department is on the lookout for more callhandlers and building technicians. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The council is responsible for most repairs to your home. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Office 3750 We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. You have the right to appeal if you don't agree with a decision to charge you for repairs. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Payslips. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. <>>> Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. What are the costs and charges at Watergate Court. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. We are Gateshead Council's Housing Team. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Employer Est. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell.