Our community is your official source on Reddit for help with Xfinity services. It's not the power line and I don't think it's the regular cable either because there's no service outage. It may be used in setting the FCC's priorities for regulating companies like Comcast. Do not send the firewall logs as an attachment. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. A recent storm brought down a tree which took down one of the above ground cables by my house. Let us give you a call as soon as an agent is available. Who do you call for a downed cable line? We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. This option is available 24 hours a day, 7 days a week. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hello @user_300363 and thank you! X | `>`. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I am extremely frustrated this issue has not been of the upmost importance to your company. Privacy Policy. There may be a 60 day notice cancellation fee for your service. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). I have a downed line in my front yard. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Don't worry, we'll never do that as it might cut into our profits for the quarter. Verizon Business customers. You may have to enter a lot of personal information to get connected, including your ZIP code. No worries, Our team can definitely help right here! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We're sorry that didn't solve your issue. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Press Enter to send it. Companies respond better when others are watching. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Jacksonville, Florida Area. Please contact the moderators of this subreddit if you have any questions or concerns. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. I don't have AT&T, or a landline. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. A coaxial cable is capable of carrying current. For immediate assistance, check out the Xfinity Assistant. I can't get into my property because the line is blocking the drive way. Hope this helps you out. Should you experience further issues, please create a new post. STAY AWAY from downed power lines. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. There appears to be no other way to contact comcast/xfinity. Call us anytime at. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) How do I report a downed telephone line? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. This website wants shut We ask for direct messages because we can't post personal information in public. Can you please send us a Modmail message with your first and last name and full address? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the top right corner, you'll see a little chat icon near the bell icon. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. if the line is damaged, to reconnect service they'd probably be running a new line anyways. How do I report this? Cookie Notice We have made changes to keep employees safe so response and call times may be longer than usual. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Comcast Xfinity Outage Map. Enter another ZIP to see info from a different area. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Adding to this post, because the instructions didn't say to wait for a response when using the private message option. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago If you smell natural gas or see downed power lines please do NOT use this page. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A tree in my back yard has two large branches resting on the phone/TV cables. In the aftermath of a major storm, be aware of hazards presented by downed power lines. ET. How do I talk to a real person at Comcast? It's not the power line and I don't think it's the regular cable either because there's no service outage. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Call 911, which will get the FD out to asses the wire (s). Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. up. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. to Call your mayor's office. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. This post was marked as closed. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Cloudflare Ray ID: 7a2ad44e3df86ef8 Call BGE at 1-877-778-2222 to report any downed electrical lines. Press Enter to send it. I suspect it's an old wire). 1 6 If the IP address resides on the Comcast network. Provide your account info and say, Line is down., Dont have AT&T service? Comcast Xfinity problems in the last 24 hours. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Please send us a direct message to "Xfinity Support" with your full name and address. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Report it online using Xfinity Assistant. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. To qualify for the credit, customers must: 1. I also appreciate you taking a moment out of your day to reach back out to our team! How do I get Comcast to come deal with this? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Thanks. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. What to expect: Your complaint will be posted online in a public database. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Talk to Us. If youve got a free afternoon, you can run the cable yourself and save some money. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Type your message in the text area near the bottom of the window. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Thanks. came out and verified that it isn't live. God forbid this huge company actually provide a phone number where you could talk to someone. Report A Downed Line. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Whenever there is an outage, your first step is to report it via email or twitter. Remember: This number is just for unburied ground cables. Contact Us | Comcast Business Support Thank you! 1. I am a bot, and this action was performed automatically. 115.124.120.233 Asking on behalf of my place of business. Thanks! Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. https://corporate.comcast.com/stories/meet-our-digital-care-team. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Sound the horn, roll down your window and call for help. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Electric Lines that run from the utility pole to your residence. Press question mark to learn the rest of the keyboard shortcuts. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Id give them a ring. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I have a downed wire in the middle of the street. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. How does cable internet get to your house? Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. How to Report an Issue Online Visit xfinity.com/xfinityassistant. A recent storm brought down a tree which took down one of the above ground cables by my house. Stay put and call 911. How do you get straight to a representative? I explained this to the rep when I called to cancel. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. It's in front of my yard, and it goes across the street. . . A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Stay at least 10 feet away from the wire and secure the area to keep others away, too. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Scan this QR code to download the app now. Its important that you dont exit the vehicle unless youre in imminent danger. When asked if you want to order new service, say "No." #iworkforComcast Can you direct message us your name and address, please? Where on your property are the lines down on and would you consider them a safety hazard as of now? A woman in Huntington says she contacted Comcast several times about a line. We have made changes to keep employees safe so response and call times may be longer than usual. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Occasionally there is a mix up and Comcast forgets to bury the drop. Connectivity and managing Your Comcast Business network. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Here is a list of frequently requested telephone numbers: Cable. Select Start Troubleshooting to begin your modem restart. We've had a downed wire touching our building for about two months at this point. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. In the 'To' line, type "Xfinity Support" there. Don't touch a downed power line or other equipment. Asking on behalf of my place of business. I have followed these instructions and sent the private message on 6/1/21. Click Continue. Throughout our history, DISH has always put customers first. 2 1 RR ryanray.rr81 Visitor 2 Messages We have made changes to keep employees safe so response and call times may be longer than usual. Click to reveal .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. How to report a downed wire if I'm not a customer? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. A drop-down list appears. Please call this number (855) 307-4896 to set up your service. Warn others to stay away. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 The tree and the cable are both on the grass verge next to my property. @XfinityThomasChow long does it take for someone to reply? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If you have questions about your services, we're here to answer them. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Usually 911 dispatch has unlisted numbers for utilities. -ATTU-verseCare. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. 5. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. I am a bot, and this action was performed automatically. Welcome to the Xfinity community! Say "No account." The tree and the cable are both on the grass verge next to my property. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Choose the option that best describes your situation. Can you direct message your name and address? The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I am an Official Xfinity Employee. Report or View Outages; Other Contacts; General, Business, Landlord, . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. However, its critical not to cut into a power line, as you know. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Sky News is distributed via an English-language radio news service, and through online channels. Call 9-1-1 immediately to report a fallen power line. Genius. How much notice do you need to give Comcast to cancel? I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Let us know. Report an issue Select Chat. Then, to let us know why you're calling, say Line is down.. Who is responsible for cable line from pole to house? Our community is your official source on Reddit for help with Xfinity services. It is to be expected when weather conditions are severe. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. If you have questions about your services, we're here to answer them. The ground around your car may be energized. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Discussion. I need someone to come out and fix it. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Stay at least 35ft away from any downed wires during cleanup and other activities. Our community is your official source on Reddit for help with Xfinity services. That's not what we want to see! In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Write your 17-digit account number on the "For" line of your check or money order. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Type your message in the text area near the bottom of the window 5. Search accounts based on account number, or chat online. Create an account to follow your favorite communities and start taking part in conversations. Then, call PG&E at 1-800-743-5000. You aren't allowed to. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Then it thanks me for signing in. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. How do I report down a cable line? A drop-down list appears. Then, call PG&E at 1-800-743-5000. 70% of power outages are caused by major weather. Should you experience further issues, please create a new post. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you for reaching out to the Digital Care Team. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Report downed power lines at 713-207-2222. Please send us a PM with your first and last name, as well as house numbers to your service address. I would like to report down wires in my back yard for the second time. You can report an issue by going to the Xfinity Status Center. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Some utility companies mark or paint their lines. Press question mark to learn the rest of the keyboard shortcuts. The channel and its live streaming world news is available . If you absolutely need to have it removed, consult with an electrician before doing so. 3.) Reddit and its partners use cookies and similar technologies to provide you with a better experience. The wires at my rental property are on the ground. We truly appreciate you taking the time to reach out to let us know about a downed wire. We've had a downed wire touching our building for about two months at this point. If you are experiencing problems with Comcast Xfinity, please submit a report below. Comcast does not do tree trimming. Include the words "Firewall Investigation" in the subject line. An official employee, such as myself or whoever is first available, will respond. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Performance & security by Cloudflare. For more information, please see our Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. In order to get started can you please send me a Modmail message with your full name and service address? See how you can save when you add Comcast Business Mobile or add a new line. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen.