This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Or experience the music that you are listening to transports you to a different universe? Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . I have these issues as well. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Everything that happens on scenario 1 happens here. Go hands-free with voice Honestly considering a return. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Save my name, email, and website in this browser for the next time I comment. I have listed six methods for your issues. This is the first app youll need. Name the HDMI inputs. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Continue holding the BIND and EJECT buttons for 10-15 seconds. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Refunds. 2018-2023 Signify Holding. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. 2. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. But whats causing the connection issue you may encounter. My Smart Plug Keeps Turning On (or Off) By Itself! Aug 22, 2020 6:17 AM in response to ShYnNoK. Youve probably already guessed the solution here. Lets hop in! Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. However for some users, they dont understand the charm in a practical moving watching experience. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Seems to drop the connection every twenty minutes or so. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). User profile for user: At this point, we would recommend you to Contact Apple Support. I am using a DisplayPort to HDMI cable. This will show you a folder full of data for all of your apps. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. The images are in Dutch and have not much meaning other then . provided; every potential issue may involve several factors not detailed in the conversations 6. All rights reserved. The Philips Hue . Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates I have the same problem if I use apple TV straight to the TV. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It was the only thing that worked for me after hours of trying. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Yes, *Image on the television? The lights will only work when the content is 4k HD or HDR. You also can turn off the 5ghz network to see if it works. If Not, Why Not?! Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Enter the password for your Wi-Fi network when prompted. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Turn off Dolby vision when using sync box works. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. I'm on the fence about the Sync Box and am looking to be convinced by some owners. On your PC, search for %appdata% in the taskbar. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. It may not display this or other websites correctly. Aug 21, 2020 5:09 PM in response to i_rina. only. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. When the connection is confirmed, tap Search . One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. All you need to do is rollback the version of the Hue Sync app you are using. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. You can use them together or separately. Users are divided on this particular feature. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Read More. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn First, download the Hue Sync app for your iPhone, iPad, or Android device. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Website copyrighted Smart Home Winner 2021-2023. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Lets go through some of the most common bugs and how you can fix them quickly and easily. I was going to send mine back as I couldn't get it working properly all the time. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Yes, but it only recognizes when it is HDR. I press Sync and it starts working but still says no signal detected. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Who knows? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Connect it to your TV and HDMI-connected devices to. Do You HAVE To Use The Kasa App For Your Kasa Devices? After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). If possible, we would also recommend updating the Philips Hue TV sync box. They work greatmost of the time. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Apple TV 4K, Aug 25, 2020 7:50 PM in response to jdo_apple. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. For example, HDMI 1 could be the name of your gaming console. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Can It Support Both?! This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. If the AP is the reason that causes the connection issues, so how to fix it? Reddit and its partners use cookies and similar technologies to provide you with a better experience. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . The consent submitted will only be used for data processing originating from this website. However, the Hue Sync Box really needs that reliable connection. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. However, how to do if the method doesnt work? , you may have some common issues with it. This is because more users prefer the app over the box. The gradient strip is definitely a big improvement over using just the light bars. For the connection issues, there will be many solutions, one method works for you but may not work for others.