Complained via FB Messenger with no response until I threatened to go to ACCC or Fair Trading. Contacted them several times already by mail and phone and cant get in contact or receive no responses - its been 9 months lmao. To receive this offer you must be a Ticketek customer and all applications for the Virgin Money Go Account must be made via this landing page. [2022], Gametime vs Ticketmaster: Which Is Better For You? Im not waiting for nearly 12 months for my $1000! Firstly, create an account on Ticketmasters app or website. Log in to your account and click on View our waitlists on the homepage. They Here, you'll have the option to click a button to say you're interested. Our Tue 8 Nov 2022 7:30pm Rod Laver Arena, Melbourne, VIC Tickets listed on The Ticket Merchant are from trusted Australian re-sellers who we have long standing relationships with. You could also login to your Ticketek account - Ticketek create an account for every 309. Seven tries before I finally got my second choice of seats. Got an email saying the tickets were bought 2 months before the concert, and to allow 10 days for the money to show up in my bank account. A: No, all tickets are only available within 72 hours of the performance date. I have provided this evidence to Ticketmaster Resale. Has anyone experienced the same problem as me trying to remove their tickets from listing at Ticketek Marketplace but unable to? )Tried to ring the 1300 phone number provided, to resolve my issues but was unable to get an answer.I sent an email on 31/1/21 listing the issues I was having to the email address provided.I Received a response on 8/2/21 advising they hade received my email and that Due to the. Accessible parking must be pre-booked via Ticketek's Accessible Bookings Hotline: Reach them by phone on (03) 9286 1208, or; . Scroll down and click the big "Sell Your Tickets" button. So, we can say that it is uncertain which among Ticketmaster vs Ticketek is better and besides, it entirely depends on you,. Not user friendly or time friendly . Im going to email the theatre and ask them to change to ticketek - who are not great but at least you can find a person. Before I get into it, I would recommend waiting more than a few days for them to get back to you. Unknowingly, I was obviously redirected to the resale site where I paid $949.51. But since you still have to look forward to the delivery fee, service fee, etc, the amount will only increase gradually. Sell tickets directly from your Ticketek Account. Ticketek, Eventbrite and many more. This is to maintain the upkeep of the platform and service and manage the accounts of both buyers and sellers. Next day tickets show up on Ticketmaster Marketplace for 3x the price, what a ripoff. And the sellers have an upper hand under this category as they are not charged any additional amount or charges for selling the tickets on Ticketek. Website doesn't work. ! Oct 21, 2021. A complete waste of time & effort & should be reported as a scam. Buy and sell tickets safely at Ticketek Marketplace New Zealand . Similar to Ticketmaster, the prices of tickets at Ticketek fluctuate depending on the liking of the individual sellers. Every ticket exchanged is reissued into the name of the new owner and Info Guide the card holder ticket limit, Ticketek Marketplace > 2022 Events ticket you! Anyone know much about the marketplace? . Cannot believe we are stuck in Australia with such a miserable excuse for a ticket booking company. Cut & past of a review Ive added to a number of sites & Ive just asked a TV Station if it would do an expose: Ticketek Marketplace is a Rort. At times, you will have to visit another website to confirm your purchase. Report. for all major ticketing companies, We use cookies to make your experience on Tixel better. Charges 30% fees in the total amount of tickets. original Perth: (Feb to Apr 2023) Where: Crown Theatre Perth - Burswood, WA When: The show will run from February to April 2023 Tickets: You can buy Moulin Rouge!The Musical Adelaide tickets via Ticketmaster; Brisbane: (May to July 2023) Where: Lyric Theatre, QPAC - South Brisbane, QLD When: The show will run from May to July 2023 Tickets: You can buy Moulin Rouge!! Jun 17, 2019 contributed by Nicole Bowman. Non existent customer service. Complained via customer care webform which didnt even have an option for the relevant event. No contact phone number any more for issues. McMillan sued Tickemaster, claiming they violated the provision of the Akransas Deceptive Trade . I did not use that link as Luckily i had already sold the tickets by another website, as the concert is on in 1 weeks time. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Amanda Allison. 1300 558 878 select option 1Open 9am - 5pm (Sydney time)Monday - Sunday. I still haven't received anything and can't find any point of contact for ticketek marketplace. Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. No way to recover tickets. ?DO NOT BUY TICKETS FROM TICKETEK! The service/delivery fee is charged on a per transaction basis, not on each ticket purchased. Ticketmaster vs Live Nation: Are Live Nation and Ticketmaster the Same? I included links and explained my exact process, so they could identify weaknesses in this process. Tickets bought through Ticketmaster Resale are fully covered by Ticketmaster's guarantee. Check out the Ticketek Marketplace site for more information. Mobile app tickets are becoming increasingly popular lately as well. If for whatever reason you are unable to attend or need to sell your ticket, selling on Ticketek Marketplace is an easy and secure option. Once you have selected your seat, you will be proceeding to add all the required personal details. Scroll down and click the big "Sell Your Tickets" button. They are $150 each so I'd like to resell them - but from what I've read on here, I'm nervous about using the Ticketmaster reseller site. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. :/, The 10 days is actually supposed to be 10 days after the concert date. I tried calling, emailing before the show, had I had a response we would have made the show. There may be a fee applicable on eligible refunds and exchanges. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I was ready to go on the dot and within a few seconds I was at the resale site paying three times the amount, for really crap seats. We decided we'd go to the show if the tickets don't sell, but I'm going to be really pissed if we show up at the door and are told that our tickets are not valid because someone bought them while we were on the way there! Ticketek Marketplace Help; Buyers FAQs; restrictions.empty. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Instead I was sent the PDF email after the show. Has pictures/video. Safe, Fast and Verified An administration fee of $10 will be charged. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Bubur Ayam. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Dealing with this right now. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Companies can ask for reviews via automatic invitations. to then often have to go to their desk at the venue to follow up the issues. Regent Theatre From August 2023 191 Collins Street, Melbourne Other Ways to Get Tickets Visit a Ticketek Agency Find your nearest location here. Can I purchase tickets at the Box Office at West HQ? Ticketek Australia (Booking Service): 1.1 out of 5 stars from 1,535 genuine reviews on Australia's largest opinion site ProductReview.com.au. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. I have definitely been scammed. mobile tickets. 55 Plus Rentals Abbotsford, No. It will ask you where your ticket is, and then you can choose whether your ticket is in email, SMS or PDF. this, if you are Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! ticketek marketplace fees . I submitted a written complaint, because they always respond in writing. $200 Negotiable. Buy and Sell Tickets. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Then I looked on Trustpilot at their reviews and really started to worry! Ask a question about Ticketek Australia in Services. "Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Created by Nicole Bowman. Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. It did however advise that i could now get in contact with Ticketmaster Resale website via a hyperlink that they had provided in the email. If you click on "Mobile Ticket", you will get to the same link that was included in your Ticketek has recently been made aware of some confusion around our service/delivery fee and thought this an opportune moment to reiterate the structure of this fee, which is charged on each transaction. Tickets are sold at a price determined by the seller - this may be more or less than the face value of the ticket. So thanks very much! Is that normal? * They also charged me $100 administration fee (for what?!) This email did not offer any assistance in resolving the issues i had. [2022], Ticketmaster vs Seatgeek: Which Is Better For You? Go here and select 'Marketplace fan to fan' from the drop-down and submit your request. Appalling service. If the above doesn't work, try contacting marketplace@ticketek.com.au. Accessible Seating We'll automatically reissue all tickets to the buyer. For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . Please note there maybe no replacement for General Admission tickets. 2 x A reserve tix for Lorde at Aware Super Theatre, Monday 13 March, 7:30pm for sale; face value. To sell your Ticketek ticket on Tixel, you must first upload a PDF file. Theyre so damn dodgy. Ticketek Marketplace is the only official re-seller we approve. 30 days. Start today. Apart from the convenience fee, it doesnt charge you any other taxes and processing fee. In business since 2010, we are the original broker services automation platform. ticket resale 676,100 fans safely resold tickets. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Please note there maybe no replacement for General Admission tickets. Any seller or fan whose annual gross transaction value across the U.S. Ticketmaster marketplace (including Account Manager) exceeds $600 will receive a form 1099 from . Tixel supports these tickets as well. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Two years ago, she mentioned how a chatbot solution could help us . Ticketek Rewards - Redeem gift vouchers when you answer surveys, Buy Snoop Dogg tickets starting at $123.35, Buy Ed Sheeran tickets starting at $89.90, Hot Deals - Get 30% off tickets for the David Strassman comedy show, Shop Cirque du Soleil Crystal tickets starting from $76.40, Shop Lewis Capaldi tickets starting at $99.90. [2022], Ticketmaster vs Stubhub: Which Is Right For You? You'll get your money back and another fan gets to go to the show. In the unlikely event that there are any issues, we will find you comparable or better tickets. $75. Ticketek Terms and Conditions of Sale. Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. It seems like ticketmaster is a very dodgy site. No record of the sale on the website under my account. Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! . I retried several times with the same result. Sell tickets directly from your Ticketek Account. 2.) Good on You and Good Luck! It hasn't gone unnoticed. Therefore, it's impossible to speak to an actual person. -. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. (A .pdf).The transaction was finalised. Oakdale Middle School Staff, 1.) . Swiss-based Viagogo launched in Australia in late 2013, followed by Ticketmaster Resale in mid-2014. Join. Ticketek New Zealand Limited (Company Number 670708) ("Ticketek") trading as Ticketek Marketplace ("Ticketek Ma Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business . I also think they're just swamped with customers. Tixel wasnt available to me as tickets were withheld from issuing until just a few days from the event. Customers who have previously purchased from Ticketek can quickly and easily list their tickets for sale on Ticketek Marketplace. your Ticketek account. I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!! Many of us haven't booked on line since COVID started, The site is worse than I remember. Here are 8 tips for writing great reviews. Buy guaranteed tickets for sold out events at a fair price. When Ticketek get back to you, it will come through as an email. If your loud house bad luck crossover fanfiction. After you have posted the listing, you only need to wait for the customer to buy it. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Also, among the good list of payment modes Ticketek offers, you can also opt for Afterpay and pay for your entire amount in 4 installments. Choose how your checkout appears for attendees. How Hot Are Takis On The Scoville Scale, Starting from a small unknown site, Ticketmaster has now expanded so much that it now deals with over 500 million tickets per year through its website. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. Sell tickets directly from your Ticketek Account. Buy concert tickets for top tours and festivals - Live Nation is your premier source for latest tour news, artist insights, exclusive videos, photos, and more. Please respect this by keeping the discussion on topic, and devoid of any political material. as seen in. All patrons are welcome, but if you're a RAC Member, flash your membership card for priority entry. Similar to any other ticket marketplace, buyers, and sellers can come together on its platform and grab amazing deals on different types of tickets. what exactly is their $15 fee paying for? Still waiting for my refund 6 months. I was wondering if I should bother trying to sell tix via Ticketek Marketplace or via another platform. Our Frequently Asked Questions: mobile ticket you have not yet used ticket. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Maybe you can give it a try now and hopefully it works for you. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Introducing Fan-to-Fan Resale. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. These cookies are set by our 3rd party analytics tool, Segment. +44 (0)7540 787812 frances@constructionandbuildingphotography.com. Will be taking this further, lodged a complaint with both Police and ACORN (cybercrime). I had to take a morning off to get these tickets for my daughter. Now you can communicate to Ticketek Support through this site. Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. You can search for the event by the name of the event, venue, artist and location with the help of the search bar. Once seat selection is done, add your personal details and pay for the tickets. I have not been paid yetI have taken the matter to the Dept of Fair Trading. Sold tickets to a show on June 4, still havent been paid. 0. If you're planning your visit, you can . It is a part of TEG Private Limited, a leading Live Entertainment, Data analytics and Ticketing company in Australia. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Response then received which simply stated payments processed 10 working days after the event. Hover over the Last Minute tab on the homepage and click on Deals. Thank you so much for taking the time to comment! With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. By purchasing a ticket, you agree to be bound by these Terms and Conditions. Remember that it claims to reply to you as soon as possible and the operating hours of the customer support team start from Monday to Sunday from 9 AM till 5 PM. The two ticketing companies will now include unavoidable fees in prices earlier . When people buy and sell tickets via Ticketek Marketplace, it creates a chain of private buyers and sellers. The service and handling fee covers the end-to-end service delivery from the time of purchase through to staffing at events, technology, relisting the ticket for resale and suppor remembered as you explore the site, as well as assisting in security New comments cannot be posted and votes cannot be cast. ProductReview.com.au has affiliate partnerships. I accidentally bought extra concert tickets and wanted to sell them. Sure, you can opt for Afterpay at checkout to settle your payment later if your order amount is above $50. General 1. Its ticket resale without the hassle. details of the event including: name, date, time and venue. In the plus side I didnt have to do anything except nominate price. After calling the number and listening to all the preamble, the call disconnected. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. Safe, Fast and Verified #Seinfeld tickets already on eBay and Ticketmaster Marketplace for 400% markup! 2023 Australian Formula 1 Grand Prix 4 Day Pass (Thurs-Sun) Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Worst ever company to deal with. NBATickets.com Official Tickets Marketplace. [2022]. CouponAnnie can help you save big thanks to the 14 active promotions regarding Ticketek Gift. It was quite a bit of money, and I'm worried about losing it. I don't have any other social media but if I must, I'll try on Twitter too, thanks. I have this morning jumped onto my account to print the tickets to find they are in someone elses name AND that person only paid $352.80. Ticketek claims to offer you thousands of different experiences in live events across your liked categories. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Mon 6 Mar, 23. I just received an email from marketplace today saying the funds have been sent to my account and to wait 2 business days for it to show up in my account. No contact details to chase, so far no tickets. Refunds takes weeks. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . Axie Infinity: Origin is now available to play via Mavis Hub! You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . When you buy your ticket through Ticketek Marketplace Ultimate or Marketplace Deals, you can choose to make it refundable for a fee. Bought some tickets for a concert in December 2021 that were unable to use because of Covid and venue restrictions, notified them before the event and them couldnt get hold of anyone to meet their pre concert deadlines. 1,310 reviews. No upcoming It offers 100% ticket guarantee on all its orders. 2 x Tickets to the Kid Laroi . Ticketek Marketplace will not be liable for any incorrect payments made due to the wrong bank details given in the seller's profile. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Visit www.scamwatch.gov.auA site run by the ACCC - I found useful. I don't have an email address or access to a computer. How is scalping allowed, who is the ombudsman I can go to for this? My poor experience is with TRYING to use this service and their customer service, or lack of.I was unable to list my tickets for sale where others had already done so for the same concert. . Lower fees. Ticketek issue different types of tickets depending on the particular event - it can be 0 $0.00. 10 business days I think is more than fair. After your payment is successful, you will receive an instant confirmation message and your order will be placed. For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. But when we glance at other important sections like the additional convenience fees and pricing and payments, Ticketek certainly has an upper hand over Ticketmaster. 2 minute read. I have disputed this decision as;I never purchased a "hard copy" ticket, my purchase was an online 'EzyTicket' print at home pdf.I was never contacted prior to, or on the day of the event (if a problem did arise). The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Why does Ticketek Marketplace charge fees? Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Press question mark to learn the rest of the keyboard shortcuts. Dyson Hair Dryer Cord Management, November 16, 2018. eBay notably offers five different subscription tiers, ranging from a $4.95/month plan all the way up to $2,999.95/month enterprise plan. Clearly NOT. It was confirmed to me that the tickets had sold and that I would be receiving my payment for them in due course.The day after the concert I received a rather rude email saying that I had failed to provide the tickets (which is not true) and therefore I would not be paid for them. Ticketek New Zealand Limited (Company Number 670708). We also ensure all reviews are published without moderation. Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Even if you are a newbie in buying or selling tickets online, using either of the platforms can be helpful. What did you say to consumer affairs ? you can't make. The fees for this service cover costs for operating and maintaining this marketplace and, considered with other revenues, earn a profit. If you can buy tickets somewhere else, do it! Sell tickets directly from your Ticketek Account. The only minus is that no matter when they sell, ticketek dont pay out until 2 weeks after the event. Press J to jump to the feed. This company has deliberately been set up to scam people and then use fine print to try and justify their behaviour.I recently sold tickets to a concert that I would not be able to attend. AFL Round 02 Tickets 2021. I will NEVER buy tickets from this company again! Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. Get your tickets quickly as they are usually available for a limited time only. When you buy your ticket through Ticketek Marketplace Ultimate or Marketplace Deals, you can choose to make it refundable for a fee. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Your email address will not be published. As for delivery, you can either opt for a physical ticket and ask them to deliver it to your doorstep or you can go with a virtual ticket and save some money. The tickets can be purchased on Ticketek Marketplace at: https://marketplace.ticketek.com.au Look for the $330 listing which includes the Ticketek Marketplace fees. Their customer service to follow up and right the problems is poor. For Light Creatures please phone Adelaide Zoo on 8267 3255. events. And operates Ticketek.com and Ticketek.com.au ( the & quot ; ) ) for an Ticketek mobile you. First time using the "Ticketmaster Resale" website - now also the last. This post has been marked as non-political. Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide.