Tie these desired qualities into your answer to display you are a fit for the role. Tasks required are mainly focused on show how you can organize stuff. If you have an example from a previous job, use that in your response. Really welcoming and straightforward, the interviewer was friendly. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. So I recently applied for a part time job at waitrose! Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. There were scenario based questions but with lots of others stemming off them. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. I have an excellent letter of recommendation if you would like a copy for your records. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Find additional company focused interview questions by practicing from one of our industry sets. If you have never created a display, that is fine. "I had zero unexcused absences last year. They just asked you standard interview questions that you would know. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. Waitrose was updated by Krista Wenz on September 13th, 2022. Who has created the answers to the interview questions? The hours were just not right for me in the end which is a shame. Q3. I believe this will help my confidence grow and my sales skills as well.". If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. Full Suggested Answer & Detailed Response, Question 9, It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. Be specific, and be sure to keep the conversation positive. It was great.". I just wanted to thank you so very much. No pressure at all. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. We worked together for a couple of overtime hours that day and were able to catch her up on everything. Easy Interview. The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. If you have worked in another industry, describe your job's most challenging and favorite parts. They asked basic questions which were simple and easy to answer. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Your five core values speak volumes and are what made me want to apply to your company. Dates shown above are approximate. Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. God bless u mate and taking the time to help a lad out like mw who is in over his head. The purpose of this page is to help you prepare for your job interview. If you hire me for the position, you will not be disappointed in my performance. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. Q8. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. "My most recent employer and all others would say that I have strong character and always choose honesty first. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. Good process overall. It is a definite plus if you have cheered on your competitors and helped them along the way. Do you have a process in place for reporting these types of situations?". After describing the environment you dislike working in, end your response on a positive note. I also helped her by holding her baby while she put the stroller away. I gave two weeks' notice and left the company on good terms.". The interview was quick and simple. I won an iPad, cash incentives, and concert tickets. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. Can you give an example of where you showed leadership? So many notes already, would have went into this interview the wrong way. ", "I am able to commit to the hours as shown in the job description and am available outside of college times. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". I applied online. I cannot work in an environment that feels negative or toxic. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. Very laid-back, almost forgot I was in an interview. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. "I describe my leadership style as collaborative. I want to work for Waitrose because your values align perfectly with mine. Describe what type of environment you feel most productive and happy in. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. They just asked you standard interview questions that you would know. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. Try and focus on related work experience. Full Suggested Answer & Detailed Response, Question 3, Think about the constructive things your references have said about you in the past. I do best in a supportive environment with room to grow, the ability to ask questions, and healthy coworker relationships. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. ", "I rate myself an 8 out of 10. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. Tell me about a time you worked in a team. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. QUESTION Waitrose has an exceptional reputation within the industry. ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Let the interviewer know if you have not worked in a competitive work environment. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. Had to do a task, too. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Avoid speaking poorly of any previous managers or organizations. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. ", Written by Krista Wenz on September 13th, 2022. After describing what you have learned, explain why Waitrose stands out more than other companies. The interview process was easy and enjoyable. You had a group task to do, and then an individual interview with a manager. I meet and exceed your requirements and have the knowledge and experience you are looking for. We all know interviews are stressful and competition is intense. Using the posted salary range will help you determine what salary range you would expect if hired for the position. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I understand that retail can be challenging because of the multiple personalities you are faced with daily. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales. What would you consider when dealing with them and why? How would you manage food temperature in the freezers/ fridges? Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. As a retail employee, you will come across customers who want to argue with store policy. I have worked in retail for the past three years and love interacting with customers. There is a fine balance between being accommodating and being a pushover. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. Asked 24 October 2017. ", "I dislike working in an environment that is hostile and negative. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? I love that you act with integrity, give it your all, and give more than you take. Finally, be sure to mention any successful outcome. Assure the interviewer that you are a team player and put the company's needs first. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. There were scenario based questions but with lots of others stemming off them. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Thank you so much for the tips and advice! If you are successful you'll be asked to select interview date. Be diplomatic and refer to company protocol in these situations. Upvote 2 Downvote "I am prepared and committed to working the hours listed in the position's job description. You will stand out as a stronger candidate if you reply that you motivate yourself at work. PassYOURinterview at the first attempt! Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. Merely share that you have the means to get to work consistently and on time. ", "I am very much self-driven and self-motivated. Waitrose interview details in Ipswich: 11 interview questions and 7 interview reviews posted anonymously by Waitrose interview candidates. Yes, I do have a couple of questions. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. However, small perks are always nice to have!". At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. Waitrose Interview Process. The interview process was easy and enjoyable. Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. Glassdoor users rated their interview experience at. Which all went well. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Salary questions can be a bit tricky. This online course will instantly be free for you to access for 30-days. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Hurts discussed many things in the video, but the most . The answers to the FULL LIST of interview questions featured on this page. This online course will instantly be free for you to access for 30-days. Still not convinced? I am a social person and enjoy making my customers happy.". Explain how working for Waitrose will benefit you in your career. I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. The job description should have prepared you for the shifts you will be asked to work. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. This question determines if you can function well in a competitive environment. "I have a strong creative flair and enjoy creating attractive displays. Waitrose Interview Process; watch this thread. Glassdoor users rated their interview experience at. They manager was kind and understanding. Be sure you answer honestly, so your response aligns with your employer's. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . Q7. You can ask the interviewer to describe their management style if you wish. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. The process took 2 weeks. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. If you have unique ideas for creative displays, let the interviewer know your thoughts. You want to be honest in your response without sounding needy. Full Suggested Answer & Detailed Response. Want to know what questions Waitrose ask at interview? If security needed to be called, I would do so. I offered to help her out to her car, and she gratefully accepted. Honesty is incredibly important when working with cash transactions and valuable merchandise. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? We do not have advertisements on our pages but we do try to make money through paid-memberships. When responding, back up why you would like your requested salary based on your skills and experience. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. I do not prefer close supervision as I am confident in my skills. I had my interview yesterday, and I did great! I have an interview today ill update you on how i do :). My written communication skills are exceptional, as well.". This position was also my favorite because it was such a great challenge. How would you deal with an angry or frustrated customer in store? What is the interview process like at Waitrose? Talk to the interviewer about your feelings regarding performance incentives. The interviewer hopes to hear that there is no reason not to hire you! The main thing the hiring manager wants to hear is that you are responsible and organized. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. Then once got through that stage. The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Discuss with the interviewer how you would handle a situation surrounding employee theft. My dad got rear-ended one time when driving me to school. Application form followed by basic aptitude test. "I have a rule always to treat my customers how I would want treatment in a store or establishment. They did not have a store in the area where I moved, so I could not transfer. It was fast and easy, asked several questions and had a group part before. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. I like to be pushed beyond my boundaries. I like to know that my efforts are noticed from time to time. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. ", "I have a transformational leadership style. Why do you want to work for Waitrose? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. Thanks so much for making these. Then you can be better prepared to formulate your response. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. Full Suggested Answer & Detailed Response, Question 11, "My ideal employer brings charisma and passion to their work. One time a situation did not go the way you expected, How would you deal with a customer complaint, when in the past have I shown time management, Tell me an example of when you received a good customer service, describe your experience and how would you apply that experience to working in this company. Strong math skills are an asset in any retail-based role. Followed by some behavioural questions then a general chat about availability etc. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Rest assured, I am reliable and always come to work on time. It is also good to have copies for the interviewer if they would like a copy for their file. If you take the bus or ride a bike, that works too! After this discusses hours I was available to work and when I could start. Share with the interviewer how you would like to be recognized for your hard work. Q2. Sometimes you must relate to others in their style to be understood. Purchase the full package below for just 4.99 to download the answer to this and all of the interview questions featured on this page! "There are many aspects of the job description that are appealing. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. First is the psychometric tests followed by a group interview and then a solo interview. "I stay calm and composed when issues arise. Thirdly, our interview guides and training just work. I have worked in a leadership role for five years and always lead by example. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. Loss prevention initiatives are incredibly important in the retail sector. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. If I were a manager and caught an employee stealing, I would terminate them immediately. Super nice interviewer and easy questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Here we. You may or may not like performance incentives. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. I felt everything was relevant. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. I got an indication as to whether i got the position or not towards the end. The hours were just not right for me in the end which is a shame. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. Therefore, any date prior to 2019 might not be accurate. I would love to work for a company with such a great reputation and ethical business practices. You must also feel as though this is a good fit for you. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. I did not miss one work day last year or the year before. "Yes, I do have a question. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I explained the situation to my teacher when I got to class. Show the hiring manager that you value customer service and always put your customers' needs first. Sent to your email inbox within seconds of your order being placed. Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek.