Held seats are sold on a first-in basis. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? No. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Ticketek routinely mismanages ticket processing which should be simple. Find out more about. The original expiry date still applies to any balance remaining on your voucher. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Note that Mobile Ticket delivery may not be available for every event. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. 3- 12 - Junior Ticket. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Please comply with any stated ticket limit for this event. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. There are no guarantees. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. The Ticketek app was also reportedly glitching, stopping people from . Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Staff are amazing under the circumstances," a third said. details of the event including: name, date, time and venue. Can I forward my Mobile Ticket to a friend? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Enter the required information in the fields provided. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! On some occasions seats are released closer to the event. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Group discounts may be offered but do not apply to all events. Change My Location Request details from Ticketek when booking your ticket. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. If there is no connectivity at the venue, can Passbook tickets still be accessed? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. My tickets have not arrived after a reasonable amount of time, what do I do? No, refundable tickets can only be selected during the original purchase. Invitee B starts purchasing two seats from hold. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. You can purchase and reserve tickets in any combination up to the ticket limit for the event. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Will I be notified of event / gate changes? Placing seats on hold and redeeming them is limited to online transactions only. You must allow adequate time for collection or delivery of tickets. Ticketek Terms and Conditions of Sale. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Will mobile tickets be removed from the Ticket Wallet after an event? Gift Vouchers can also come in pdf format, which can be printed. Visit the Ticketek Groups page for more information. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. However, some events will have unreserved seating where it is first in, best seats. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Once tickets are added to Passbook, simply open the Apple Passbook app. Why does Ticketek want to access my Facebook details? Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. How many tickets can be delivered by Mobile Ticket delivery? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Can I still access the full site on my phone if I need to? If you arrive late, you may not be admitted until a suitable break in the event. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. You are required to present your credit/debit card and photo I.D. Are Refundable tickets offered on Gift Voucher sales? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. The user will not be able to view the ticket. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Log into your My Ticketek account and make sure all the details are correct. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. If I received an invite, does Ticketek store my contact details? We are the ticketing sales agent selling on behalf of promoters and according to their instructions. ezyTicket - your ticket is emailed to you in PDF format. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Safe, Fast and Verified An invitee purchasing seats can select up to the maximum seats currently remaining for the group. The MCG does apply an additional transaction fee. Some events have more than one price type. When attending the event ensure you can present your card on request. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Do I have to save my credit or debit card details? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Please note there maybe no replacement for General Admission tickets. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Ticketek will only mail tickets to the residential address of the credit/debit card holder. www.accc.gov.au. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Can I request a partial refund on my purchase if I have selected Refundable tickets? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Can I buy tickets if I am based overseas? Your barcode will be on the first page that opens (the homepage). If your session time expires, you will receive a notification and will be required to access the site again. Discover New Events. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Some pages may contain a virtual tour and a seating map for that venue. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Ticketek will use reasonable efforts to notify you of such action. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Can held seats be purchased through any other channels? Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Restricted view refers to seats that have restricted viewing of the stage or event. You can log in with your email address and password to access member only content. Where do I select Mobile Ticket delivery? You will then be able to add more tickets to your shopping basket and pay for all tickets at once. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you have purchased concession tickets, you are also required to present a valid concession card. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. What if I enter my Voucher ID incorrectly online? No, the credit card pre-fill feature simply gives you the option to save your card details. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Will the Mobile Ticket scanners at venues work through phone covers? If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. The app also uses your location to alert you of events currently being held at specific venues. 4. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Please see our tutorials on how to reserve seats in the AFL Reserve here. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. What happens if I purchase multiple tickets and haven't received them all? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. 3 0 obj Are Refundable tickets available through Ticketek Marketplace? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event.