They said they were sorry they were sending it to accounting and to wait 2-3 more days. They don't make them or sell them, so now we're stuck trying to find an alternative jug that fits. They said my order will be cancelled but only after I asked where my stuff is. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. The exclusive, stay cool handles are designed for easy maneuvering with oven mitts and the dripless pouring rims help prevent kitchen spills.The ZWILLING Spirit ceramic nonstick coating . 80%. Ordered a Henckles knife block/set, beautiful knives, nice and sharp. If you would like to speak to one of our team members, please call 800.777.4308 . Those are the only ones I had in the kitchen, but ok I did. Youll only find out when you reach out to them. A $44 Value! If you are not able to return the product from the authorized retailer or online store then you can choose the next option. Recently I started buying directly from them through their website. It is easiest for us and speeds up the process if you choose the form for the category of the product: Henkel Adhesive Technologies or Henkel Consumer Brands. Then you can select your language and country to find the data sheet you are looking for. Save my name, email, and website in this browser for the next time I comment. Verification can help ensure real people write reviews about real companies. If youre looking for inclusive sets or deeper pans, check out other options like the Spirit or Clad CFX. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. If you would like to speak to one of our team members, please call 800.777.4308. Dialog with the public is important to us! Had the handle break on one of mine. Been 1.5 months since they received and I still have not received a refund. After they received the item, no refund appeared on my credit card. I ordered a kettle from Zwilling and it did not work well. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. Join our team of pioneers and make your mark on the future with us. Henckels Twin Fin II With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. Unfortunately, I will ban this company from now on. Horrible company! Not worth the stress - so many competitors out there with better products and better service. Dont order from this company. Please create a personal profile within our application tool and activate alerts for positions you are interested in. EDIT NOTE: 6 weeks later - I finally got my refund. Run! Not standing behind your products is the worse business decision you can make as a company. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. * In order to provide you with quick feedback, it is absolutely necessary that you send us the information marked with a red asterisk. An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. You can also reach out to Zwilling via email directly. People will NOT accept this kind of BS in this day and age of internet commerce. So queries cannot be submitted. Claim your profile to access Trustpilots free business tools and connect with customers. Dont do business with this company. How to fix sticky cast iron The Ultimate Guide, 8 ESSENTIAL KNIVES EVERY KITCHEN MUST HAVE, Damages or defects that are due to normal wear and tear, Damages or defects due to alteration of Zwillings products. Zwilling pots and pans are praised for how well they work, with their nonstick pans being especially praised for how much longer they last than the average non-stick. 11 ways to provide great customer service Here are 11 ways to become an excellent customer service professional: 1. I bought the set of 10pcs stainless steel cookware and they all burnt after first use and if you want to return the product you have to pay to ship it back expensive products for very very cheap quality. I had to deal with UK online shop. food doesnt stick, clean-up is easy). It was well packaged and was already broken (which I had evidenced before with photos!) Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. I will NEVER order or purchase any of their product offerings from this day forward. We have put together the answers to some frequently asked questions below. 30 days passed. Youve reached the end of this Zwilling Cookware review, so now what? In your Zwilling warranty return, you should add a letter which includes the following: If the product was purchased from a physical store then add the following information about the store: If the product was purchased from an online store then add the following information about the store: If you purchased your product from any other store, add in all information you have about where you purchased the product from. Lid won't seal and they won't sell a lid. 2023 Trustpilot, Inc. All rights reserved. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. Other customers agreed, writing that theyre easy to cook with and clean and they enjoy how well the nonstick works. I can't speak for the product itself as order arrived too late and I had to find another set of knives in the meantime. If so, youll need to figure out which size will work best in your kitchen. Henckels Four Star Zwilling J.A. Bad customer service, would not facilitate an exchange and did not make the return process easy. Here are their contact details: Zwilling Customer Service phone number: 1 (914 . The way each line of cookware performs varies, but the Clad CFX line is known for its quick and even heating, stay-cool handles, and oven-safe capabilities up to 400F. In May I ordered a cast iron fry pan. For over 6 months? After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. With 9 different types of cookware, each of the brands collections offers something different. With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. Culinary Insider program terms and conditions. If you've ever run it through a dishwasher, don't even bother contacting them. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. By far the worst webshop Ive ever dealt with. Fan of big meals? Thats what I came in to ask? Although it says that you should first attempt to return the item to the online retailer where you originally purchased it, I'm not sure any online retailer is going to honor any warranty claims. Whether or not you register your product(s) will have no effect on your warranty rights. . I feel extrmely offended and frustrated. https://www.zwilling.com/us/warranty.html, Follow this page. A place for all things chef knives. Slow and sloppy customer service. However, just like most standard warranties, they are subject to conditions. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. But within a month they got covered in orange spots. Looks like it has z whole lot of dimples running along the edge of the blade. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. Henckels Pro Zwilling. Relevant information for investments in Henkel's shares and bonds. Worst customer service ever. Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. Find out how we combat fake reviews. Apply for a Home Depot Consumer Card Made of 18/10 stainless steel for high corrosion resistance Dishwasher safe for hassle-free cleaning Refined silver-like finish offers visual appeal View More Details How To Get it This item is unavailable at South Loop Slide the cutting edge up and down over the sharpening stone. L Stainless Steel Knife 1 Pc. My knife arrived two weeks ago and they couldn't verify that it arrived. I was trying to make a warranty claim for a knife I purchased which the blade had chipped on, and the "submit" button on their website when you fill out the contact form doesn't actually work. Thank you so much for a pleasant customer service experience. I replied back with the address the same day. Overview Of Zwilling Cookware An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. If you want a complete collection, opt for a Zwilling cookware set. Super easy clean up, use, and all around a great set.. Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. ** Newsletter abonnieren und von. Youll find a complete range of pots and pans within most lines, though some only house fry pans. To contact them, instead of using the Contact Form, I did a little digging and found the following information the emails for Zwilling USA, Canada, UK and Australia. I wish I had never purchased from them. According to the regulations, all items with sharp and pointed edges should be wrapped up well to prevent the sharp edges from slicing through the packaging and the box. As we have two business units, Henkel Adhesive Technologies or Henkel Consumer Brands, please choose the product category first. Just read the reviews. And so my submission did not go through on Zwillings website. What is unacceptable is that it is now almost the end of August and I have still not received the replacement. I have spent MANY thousands of dollars on products from Zwilling's various companies over the years both for myself, my business, and as gifts for others. This post aims to bring together all the information you need about the Zwilling warranty. Heres a Zwilling Cookware review for the collection to help you get to know it a little better: These pots and pans are the nicest set Ive ever owned. New business and collaboration models, the creation of unique customer experiences and the smart use of data and technology: we are shaping the markets of tomorrow through digitalization. They said I could send it back and they would send a replacement. Zwilling also recommends that you insure the package before sending it. If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. $ 89 99 /set Pay $64.99 after $25 OFF your total qualifying purchase upon opening a new card. So congratulations Zwilling Canada, you really found the best way to p1ss off online customers in 21st century. Terrible company to deal with. Id rather they cancel all of the order! They owe me over $800. Customer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally June 11- told me to check out a local retail store. Prying up some pavers in the garden? We're here to help. This particular line is also dishwasher safe, but the majority of Zwillings cookware isincluding many of its non-stick collections. You could make a mini nakiri for garlic! Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. They did not so I went back to my credit card to file a dispute against the charge.I have ordered a few knives from them that were great and came in on time. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. It seems that the material is not sturdy enough to sustain vacuum pressure. J.A. I just went through the process. Here are 8 tips for writing great reviews. Please write us a message using our contact form below.