You havent said anything about why things werent resolved before buyers went to Amazon. Greater detail on the actions you have taken to resolve buyers receiving different items. One of the main reasons for Uber Eats deactivation is having a very high cancellation rate. It gave us positive feedbacks from customers. Amazon Flex Ratings: About Standing, Reliability, & Deactivations This was the initial message from Amazon. How to remove unwarranted product reviews on Amazon? If they find evidence of a policy infringement, theyll notify the seller and let them know why their account is being enforced and offer an option to submit a Plan of Action. In this article, I will explore the impact that negative feedback can have on product sales. Seller Appeal - "Your account is at risk of deactivation - Facebook Late Shipment Rate : r/AmazonSeller - reddit Hello, My account has been has been deactivated. This caused me to get targeted by unsuccessful rival advisors, whose full time income was sabotaged by my free help. Amazon treated 1000 units (which used to be the lowest permitted restock limit) of small beads in polybags equally, as 1000 units of heavy handbags or coats. DoorDash deactivation is a process where DoorDash disables your access to make food deliveries on your account. I'm not sure what happened because we ship daily but our late shipment 10 day is at 5.5% and our 30 day is at 1.2% . Mark Rowe - Director of Ethics & Compliance: Policy - LinkedIn ._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} Doordash's deactivation policy is really about defining when you have failed to live up to your side of the agreement. The appeal posted is the one that has already been submitted and rejected. your account is at risk of deactivation late shipment Greater detail on the actions you have taken to resolve buyers receiving different items. All sellers can send as many units as they wish, as long as they are meeting their storage capacity allowance of a minimum 100 cubic feet. Remove ASINs with complaints from your inventory. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} These include: https://www.gofundme.com/f/help-for-victim-of-cyberbullying-on-Amazon-site, https://seller-union.com/account-deactivated-in-accordance-with-section-3-of-amazons-business-solutions-agreement/, https://seller-union.com/what-to-do-when-your-amazon-seller-account-gets-placed-on-a-hold/, My GoFundMe page seeking help from Amazon. For example, if you are having problems with non-receipt issues, you should: If you are having issues with Late Shipment Rate or Cancellations, you should: If you are having issues with products not being as described: When you proactively take some of above mentioned steps and actions, you can then suggest the Amazon representative to verify the accuracy of your statements by checking it for himself inside your Seller Account. @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} This meant that even if a seller enjoyed great sales of new popular products, any slow selling products from previous shipments which didnt sell well entirely filled their utilization allowance. Account risk of deactivation : r/AmazonSeller - reddit Amazon Seller Central Account Suspended 2023 - What Next Also, the second most important thing is that in order to pass a phone reinstatement, you will need to actually take some steps and actions BEFORE the phone call so you can mention them! At the same time, being an independent contractor changes the game. Then, the Account Health Team representative will continue sounding very nice and friendly and will start questioning you whether you are aware of the defects and what kind of defects these were. Greater detail on the root causes of buyers receiving items with different condition than described. Create an account to follow your favorite communities and start taking part in conversations. By Posted is coccobacilli sexually transmitted In phoenix convention center Keep doing whatever it takes to bring down that percentage to 0; that's the best way to go. HELP. Your appeal doesnt really say anything. Your account is at risk of deactivation Your Order Defect Rate is 100% Weve never had them ask for a plan of action. But not sure what's going wrong, my appeal process is just re-iterating and asking similar set of questions. Apologies will not get your customers their products on time. Greater detail on the actions you have taken to resolve buyers receiving different items. Press question mark to learn the rest of the keyboard shortcuts. . I will confirmed and update shipping details as soon as I ship them. Many complaints are auto-generated by their hands-of-the-wheel software as a result of failure to meet performance targets or maintain compliant metrics. your account is at risk of deactivation late shipment. If a customer has a negative experience with a product, they may choose to take their business elsewhere. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} We responded to all buyer messages in timely and professional manner and apologized for the inconvenience.I also reached out to all customers who left us negative feedback to resolve the issue to their full satisfaction. I've talked with them a few times before, and they are some of the best Amazon support people I've talked with. Hi guys! Reddit and its partners use cookies and similar technologies to provide you with a better experience. put upon percy; diocese of richmond kronos; your account is at risk of deactivation late shipment. This was regardless of the product size and the space it was taking. Our forum weeds out scumbaggery and is here to sincerely help entrepreneurs succeed at selling on Amazon and using their services. Please share it across the Amazon Seller Community, so other Amazon Sellers can prepare themselves as well. mesquite to las vegas airport; greenville public school district address; . @Demel asked you to share the original message from Amazon, the one which told you why your account was being suspended/deactivated. Check out Seller Unions new free background remover tool! Amazons Order Defect Rate Policy can be found at https://sellercentral-europe.amazon.com/gp/help/200285170. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} I am a bot, and this action was performed automatically. Additionally, sellers with already filled capacity allowances will be able to request and purchase extra storage for a small fee. What you have posted is their response to your POA and it looks as though your POA may have contained answers to questions that hadnt been asked, To get advice on here, post the first message and your reply (POA) to it, if possible as separate posts to make them easier to read. . The seller then has the opportunity to dispute the decision. OnBuy introduces a Boost service to help sellers increase sales, Find out if any of your Amazon listings include prohibited keywords. Late Nov 2022 - submitted my credit card dispute and got $100 back in pending. July 4, 2022 July 4, 2022. Initial message from Amazon was. your account is at risk of deactivation late shipment A Plan of Action is basically a carefully drafted legal document, which cannot be written using a persons ordinary language. deactivate your account for whatever reason and you can't withdraw, that is all. Finally, the day on which all Amazon Sellers doing business through Fulfillment by Amazon have been waiting for is here! You would never think this could get you suspended! general risk propensity scale Close. bannerlord best archers. Categories . ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} .LalRrQILNjt65y-p-QlWH{fill:var(--newRedditTheme-actionIcon);height:18px;width:18px}.LalRrQILNjt65y-p-QlWH rect{stroke:var(--newRedditTheme-metaText)}._3J2-xIxxxP9ISzeLWCOUVc{height:18px}.FyLpt0kIWG1bTDWZ8HIL1{margin-top:4px}._2ntJEAiwKXBGvxrJiqxx_2,._1SqBC7PQ5dMOdF0MhPIkA8{vertical-align:middle}._1SqBC7PQ5dMOdF0MhPIkA8{-ms-flex-align:center;align-items:center;display:-ms-inline-flexbox;display:inline-flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:center;justify-content:center} This may involve doing everything from selling fake goods to violating their rules about customer reviews. Greater detail on the actions you have taken to resolve customer complaints of unresponsive or poor customer service. Doordash can't control how you do your work. But I managed to bring it down to 11%. While the former metrics were quite easy to maintain and most sellers never experienced them falling below the recommended targets, Restock Limits suddenly slashed the amount of units which sellers could send into Amazons warehouses, regardless of their existing Storage Limits or IPI scores. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. Spend some time making a list of all the issues and why they happened. You account is at risk of deactivation - Pre-fulfillment - reddit Has anyone been recently suspended for 10 day LSR? Amazons Account Health Team is now secretly allowing sellers to appeal through a phone call, without the need to submit a written Plan of Action! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your Amazon Seller Account is already suspended, read my article addressing what does the dreaded wording: Account deactivated in accordance with section 3 of Amazons Business Solutions Agreement, mean: https://seller-union.com/account-deactivated-in-accordance-with-section-3-of-amazons-business-solutions-agreement/ . Greater detail on the actions you have taken to resolve buyers receiving incomplete orders. your account is at risk of deactivation late shipment If a customer sees negative feedback about a product, they may begin to question whether the product is worth buying. Blog Uncategorized your account is at risk of deactivation late shipment Uncategorized your account is at risk of deactivation late shipment 2. "Your account is at risk of deactivation Your Order Defect Rate is xx%; the target is 1%." Many sellers saw this notification in their account in the last few days. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} your account is at risk of deactivation late shipment. The automatic performance notifications associated with elevated Cancellation Rates and Late Shipment Rates have been updated to let sellers know that we understand that the Novel Coronavirus is impacting sellers around the world. Driving while under the influence. May 24, 2021 your account is at risk of deactivation late shipmentmatt kuchar club distances. The perfect solution is subscribing to my OnlyFans page on this link, where you will be able to immediately pull up dozens of Plan of Action examples depending on your specific suspension reason and help yourself during the phone call with an Account Health Team representative. Hopefully, this will be the end of sellers having to worry about their FBA storage allowance, instead of spending time focusing on growing their businesses. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you. ShopBack - Withdraw All Your Money ASAP - OzBargain Forums To reactivate your account, please send the following: Greater detail on the root causes of buyers receiving defective items. I received a negative feedback that affected my ODR which is now at 20%. 2. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. Answered all these and got below message from Amazon What I will do to prevent similar complaints in the future. We received your submission but do not have enough information to reactivate your account at this time. Have a plan of action to avoid Amazon suspension. Aim to add tracking details in timely manner. Chris McCabe, founder of eCommerceChris, explains his number one way to avoid . If they dont trust a product, they are less likely to make a purchase. Does Your Amazon Seller Dashboard Say Your Account is at Risk of Greater detail on the steps you have taken to prevent buyers receiving items with different condition than described going forward. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} However, remember that you shouldnt be taking appealing by a phone call for granted. . Usually, your service provider will either disappear after getting paid or cease all communication following his first unsuccessful appeal attempt. This way, thousands of established businesses are losing their livelihoods every day due to a very little fault of their own. Make sure that your "Emergency Contact Phone Number" is filled. In this article, I will clarify the entire process in detail, including what happens behind the scenes. High Cancellation Rate. Negative product reviews can decrease the trust that customers have in a product or an entire brand. Right now I'm just hoping I can continue getting sales so decrease it. Greater detail on the root causes of buyers receiving defective items. This Amazon suspension nightmare contributed to the growth of a completely new, extremely profitable industry of various Amazon reinstatement experts. Common ruses include the-super-helpful-guru who is only here to scam, use of multiple accounts to decieve you, and the "my friend" based suggestions. "Your account has been temporarily deactivated. Will continuously review my action plan to meet Amazon policy changes so that I can make sure I am working complying with Amazon policies. The notification will point sellers to the Seller Central help pages that can help Sellers protect their account health during this time. Were here to help If you have questions about this policy or information requested above, please contact us at https://sellercentral-europe.amazon.com/cu/contact-us. bill bixby funeral. Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders. Its simple: follow the rules. If they find evidence of a pattern of behavior which is not mentioned and addressed, the appeal will almost certainly be rejected. The Oder defect rate is flagged by the system and system can automatically de-activate your account. Amazon detects poor performance sellers by looking at basic metrics related to selling and negative customer reviews and feedback, late shipments, and order cancellations. Do not respond to anyone asking you to DM / PM / message them, even if what they offer is helpful and supposedly free. We will consider this unforeseen event when we evaluate your accounts recent performance. Very simply, it's Doordash saying you didn't do what you agreed to do. Your standing can be one of four ratings: Fantastic, Great, Fair, or At Risk. You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. Greater detail on the root causes of buyers receiving different items. Negative product reviews can damage a brands reputation. Our metrics have always stayed under Amazon threshold for everything. Every day, there are crowds of desperate suspended Amazon Sellers begging for help in Facebook groups, on Amazon Seller Forums, in Telegram groups, on Twitter, on LinkedIn and elsewhere. Youre essentially saying your solution is to use FBA, except you may also continue to do FBM. If at all, I list any items under merchant fulfilled, I will choose DPD courier services as I used their services earlier and they are reliable. Greater detail on the root causes of customer complaints of unresponsive or poor customer service. Shortly after your metrics exceed their target, you will receive a phone call from an Account Health Team representative. Greater detail on the steps you have taken to prevent buyers receiving different items going forward. @Demel - Actually my recent orders have been delivered late and one is lost in transit. Product quality and standards To reactivate your account, please send the following: Greater detail on the root causes of buyers not receiving orders or late receipt of orders. Definitely buying Giftcards has so much risk, account shut down, or not receiving correct GC, not getting right Cashback amount, and so on. The final step is to ensure you have a solid plan in action. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} personal and professional synonyms; jumaane williams net worth; chimney hill, virginia beach. Greater detail on evidence or examples that demonstrate that your account has complied with our policy. This is when things really start to get interesting. your account is at risk of deactivation late shipment Greater detail on the root causes of customer complaints of unresponsive or poor customer service. Orders that are ship confirmed late may negatively impact customer experience and lead to increased claims, negative feedback and/or customer contacts. I think I'm 100% safe now! Greater detail on the actions you have taken to resolve buyers receiving items with different condition than described. To minimize the impact of negative comments on sales, businesses should focus on providing high-quality products and excellent customer service. your account is at risk of deactivation late shipment
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