They still continue to send invoices with no one responsible to be there to answer. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? That exception is made on the understanding that an additional service retainer is payable. She promised me that I could get it on October 19 because it took 48 hours. I would love the opportunity to help further but havent been able to identify your account. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Unacceptable billing practices. When they try to collect the rent, their speed is very fast. Such companies should not exist. Regus is a complete and total scam company. Stay away!! We pay those as well. If you have a helpdesk contact, we would expect a 24hours reply. Trustpilot is assessing this review in accordance with our flagging process. Its an automated process. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Prices are subject to change and will vary depending on the specifically selected products and services. Originally, total costs 20k THB, but end up with 50k THB. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Thanks again for your comments which help us improve. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you were to take direct space or a sublease you would also see these fees in your rent annually. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. No staff available for contacting on the event day. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. DO NOT give them your payment info, DO NOT sign with them. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Ts and Cs apply. I really thought that this company would be a good option for expanding our business. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. I really thought that this company would be a good option for expanding our business. They charge an excessive retainer fee. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. We use dedicated people and clever technology to safeguard our platform. He hung up my phone rather than transferring my call to them. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I will be taking legal action if this is not returned within 28 days (31/03/2023). if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We also ensure all reviews are published without moderation. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Sent numerous emails to account. Companies can ask for reviews via automatic invitations. August 31 I will be taking legal action if this is not returned within 28 days (31/03/2023). It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Regards, Sandra Melody Head of Customer Services October 8 Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. After being in my new office they are increasing rent by 8.7%. Receptionist only can communicate by email, even for the most important things for your business. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. This company offers executive suites & office space, virtual offices and meeting rooms. Manage all of your workspace and business needs. Hi Mike, Im sorry if you felt the need to escalate this. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Once they sell you something that will be the end of you being treated as a valued customer. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Find event and ticket information. Regus keeps its policy for payment from customers, only. Ts and Cs apply. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It is clean and smart and well organised. The reason why we're asking all our customers to provide details online is to prevent fraud. We did not put a "2000 dollars bill in front of you". If it has been longer than 30 days, please get in touch so we can investigate further. Thank you, Lorraine Brule Global Customer Service at Regus. Share your photos and videos with others to prove the truth of your words. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Regus does not communicate with customers via telephone. Lorem ipsum dolor sit amet, consectetur adipiscing elit. think about how low this company is. And whatever the future brings, were able to handle that too. Paid for parking online and have now received parking ticket from private company. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Change Management Certification Training in Fort Myers, FL When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Here is my summary to strive for a refund of the retainer. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Regus flagged this review for containing harmful or illegal content.Read more. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Get help. Get Regus can be contacted at (262) 832-3700. We will then confirm your retainer refund date and amount in return. I couldnt see your email address or Regus account reference in your message. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. If you refuse to pay their bogus invoices they will send you to collections. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Any that you do not require can be opted out through your online account. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Hi Hannah, Im sorry if you felt the need to escalate this. I still didn't get my retainer back. Theyre a great place to connect with colleagues, clients and other like-minded businesses. I still did not hear anything back yet. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Need to file a complaint? ive been trying to get my money back ever since. Best regards,Michelle Spire. According to its policy, the retainer took 30 days to get back to the tenant. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! So now you can enjoy more, for less. Companies can ask for reviews via automatic invitations. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I could talk with Myesha. Don't be fooled by that. I sent Regus how my retainer process is going? They charge your card for amounts more than stipulated on invoices! BBB reports on known marketplace practices. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. It can take many months and still not response. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Interested in a new product or service? This company has the worst customer service I have ever experience in my life. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I got an email from trustpilot. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! October 23 Avoid at all costs. Verification can help ensure real people write reviews about real companies. Their billing is confusing, they billing customers one month ahead. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year.