baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Service Cloud Specialist Superbadge - Qiita Can you help how to revert it back and to see Closed status field. Remember you can only have one assignment rule per object and the instructions specify two routes. The error message is so cryptic that it's hard to troubleshoot the issue. Salesforce course in Chennai Salesforce Online Course Salesforce course in Bangalore, adana escort - adyaman escort - afyon escort - aksaray escort - antalya escort - aydn escort - balkesir escort - batman escort - bitlis escort - burdur escort - bursa escort - diyarbakr escort - edirne escort - erzurum escort - eskiehir escort - eskiehir escort - eskiehir escort - eskiehir escort - gaziantep escort - gebze escort - giresun escort - hatay escort - sparta escort - karabk escort - kastamonu escort - kayseri escort - kilis escort - kocaeli escort - konya escort - ktahya escort - malatya escort - manisa escort - mara escort - mardin escort - mersin escort - mula escort - nide escort - ordu escort - osmaniye escort - sakarya escort - samsun escort - siirt escort - sincan escort - tekirda escort - tokat escort - uak escort - van escort - yalova escort - yozgat escort - urfa escort - zonguldak escort, adanaescort01.com - adiyamanescortxx.com - afyonarackiralama.net - aksarayescort.net - antalyaoyunpark.com - aydinescortkiz.com - balikesirescortlar.com - batmanescortlar.com - bitlisescortlar.com - burdurescortlar.com - bursamalaysias.com - diyarbakirambar.com - edirnedespor.com - erzurumyolkosusu.com - eskisehirescortlari.com - gaziantepekspres.org - gebzeescortkiz.com - giresunmaraton.com - hataykoleji.com - ispartakpss.com - karabukteknik.com - kastamonuajans.net - kayserivalisi.com - kilisescort.com - kocaeliescortlar.com - konyaescortlar.com - kutahyaizemlak.com - malatyadataksi.com - manisaescortlar.com - marasatasoyemlak.com - mardinfanatik.com - mersinmoda.com - muglaapart.net - nigdeyapi.com - orduescortt.com - osmaniyeyorum.com - sakaryanur.com - samsunescortlar.com - siirteyatirim.com - sincanoto.com - tekirdagescortlar.com - tokatforum.com - usakbasin.com - vanescortilan.com - yalovadaemlak.com - yozgattanal.com - sanliurfadayim.com - zonguldakescort.com, kayseriescortu.com - alacam.org - xescortun.com. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. :), I am unable to solve this. How would you enable people to select cases from an organised list? Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Sounds like you need, The instructions mention that agents should be able to decline requests. It is reason i m getting this error. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. I tried 10 different possibilities. I didn't change anything and retried the "Check Challenge" just now and it worked. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. One of my favorite new things this week was taking a shower with my whole block collection. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Challenge 4 Case Routing. I've been stuck on this error message for two days! It still gives me the same error that it isn't found. No. hmmm This looks good. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I add wrong queue to Presence Statuses but I still have the same issue. Thank you sooo much, you were right! can you please suggest something? Service Cloud Specialist Superbadge Challenge 2 Question. Copyright 2000-2022 Salesforce, Inc. All rights reserved. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Service Cloud Consultant Certification Guide & Tips Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . When you start a create a new report, simply click to start with a clean screen. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I even tried to create a new playground and start over (that only made things wose). That proved to be incorrect. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Hi Trailhead Baby, I'm losing my mind here. Initial Response milestone- You only need 1 criteria. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! 3 new items on utility bar. This, like all superbadges, requires a careful read through the instructions prior to any clicking. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. This is my journey- a normal kid by day- a Trailhead explorer by night. Service Cloud Specialist Superbadge. Any clues as to what I might be missing? Think of this like a Sales Process. where you have opportunity stages associated with the process. Does this match the requirements? You should be prepared for a heavily scenario . I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Service Cloud Specialist Superbadge Challenge 6. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Glad you figured it out! I don't know what else to try. R&D, A project with Daddy: My favorite daily process! This comment has been removed by the author. Was this badge FUN or what?! I am glad that you figured it out. This is a fun challenge - if you are, like me, a total Service Cloud novice. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. I am unable to rename the "Service" console , I receive this message when selecting Edit. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'd just give it 24 hours then recheck the challenge. Ask Question Asked 2 years, 8 months ago. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Hi,Oh I got it! Note the filter. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Ensure the Macro sends an email to the customer. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. When I made mistakes, I simply reverted to the last saved version. Which Trailhead Superbadge Is Right for You? | Salesforce Ben Prework and Notes. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. You also get personal insight into the life of a Trailhead Baby! Wait 24 hours then re-create the process. Yes you do. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Ensure Agents have access to Knowledge when viewing a Case." Right now he' taking a nap.so I'm off to edit some reports! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I kept that particular module open one on screen while I walked through this step. Tonight's challenge involves the creation of two processes. Empty the recycling bin. It has to be so simple. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I've no clue what more I need to do to complete this challenge. An action can be added to the page layout. Please guide me on this.Thanks. . For those of you who know me, you probably know that Im lucky enough to have a job that. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . This way, I can take a deeper look. Thanks a lot in advance. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Cloudy Technical Team is correct name wise for both the record type and the process. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Telecom Billing System2. Once this was done, I passed the 3rd challenge section. "Not able to figure out what is wrong here. Still not sure what Im talking about? I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Below are tips and gotchas for each report / dashboard. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Grab a pen and paper. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Rated Accounts by State The record count for state and account rating are automatically added. How frustrating! This worked for me. This is really a tricky one. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Appreciate any help. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. MVNO Providers3. I have used knowledge 1000 times and have never had anything like this. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Add to Favorites. Stuck on Superbadge Apex Specialist Step 1? I can't figure out what this error means. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Thanks in advance. I got the stages added - its the 'and assign' that's hanging me up. I like your blog.Devops Online Training in HyderabadLearn Devops Online. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. (I made a custom button as well for this one.). Use the search o. Hello! I've had it take up to 24 hours :(. Hope this solves it for you too. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Its upsurd. advanced apex specialist superbadge solution. Thanks a lot because I asked SF support and got this answer which did not help me much. I dont see any check box under layout properties of Knowledge. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Would you like to share some details of your current configuration? "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. hmmmm I think I just had to drag the filed onto the layout. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! E.g. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Health Cloud Superbadge And it's a little trickybut you can find out if you google it:). Confused? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Tried it all, from custom : support profile to standard user, even admin. Tags Let's do this. Could you shoot over a few screenshots of what you have? Hi All,Im struggling to complete challege 6. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. and me too!! Thanks!!! I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I had to do a quick refreher on this topic mid-superbadge. Leave a comment for the Trailhead Baby! Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! For example, Basic vs Premier support. Processes. When it works it plays a sound to tell you that a case has been assigned to you. Did it help? Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Hi there,I am struglling with sataus update within a macro. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I was convinced I was missing something and racked my brains over it. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I'm STILL hacking away at this error message. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I think it must have taken some time to register that I updated the values or something?!?!? Review the steps to rename the console to 'Cloud Support Service Console'. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I'm stuck on Challenge 6, creating the macro. The free lemonade offer worked! I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. These have different SLA milestones an agent has to hit its the same in this section. Already on GitHub? A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Trailhead Baby, THANK YOU SO MUCH!. Thanks for your advice and help. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Any help would be greatly appreciated. Help with Superbadge Service Cloud Specialist step 4 Something that helped was saving the report frequently. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. privacy statement. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. read more, Youre going to think Im totally pathetic for writing about this!!! For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Does it work? Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Ensure you create the Cloudy Weather Resolution automated action. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. That is why I referred to the question that was asked to you before on May 31st. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I had figured that out in order to build the macro. I am going bananas here. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. please verify. Is knowledge.* On the lightning page layout? Is knowledge set up correctly on the page layout? I started the whole of the following steps in this section with the objective of creating a macro. By clicking Sign up for GitHub, you agree to our terms of service and Glad you solved the problem! I'm not sure I would have figured that out if I didn't stumble across this forum. Superbadge Apex Specialist Full Solutions - Salesforce Handle Did you create a new console? Don't be worried if you are updating several page layouts plus the console app. If you are still stuck after that, leave a comment with some more details and I'll take a look. Hi fixed it. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Hi I am getting the below error. My bet is that you missed one checkbox in the setup. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. It's a picklist. Did you check the values? Did you check the little box to activate the entitlement process? If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. He laughs when I poke his nose and tries to take toys out of my hand. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! (Hint- search in setup for "support process". "Im not able to add instructions in the macro. I'd do a quick google search on Salesforce Macros- It's a point and click process. I have enabled the knowledge user check box in the user profile. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. You cannot customize its label or logo". Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure you select the correct Chart format." Trailhead Superbadge: Data Integration Specialist - Forcetalks Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. "Please help to resolve this. :) I'd reconsider that time trigger. Review the steps to ensure you create the Cirrus Support Process. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. (I am totally stuck on a CPQ superbadge right now on the last step!). Challenge 5 error : We can't find a field called 'Question Long Text Area'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Also, I've included Entitlements in the console. (Hint- The name of the component is not "entitlements"). Ensure you set up the routing for Advanced Cases properly.